WELCOME
What do today’s citizens and businesses want from their government? They want services that are easy to use, simple to access, and reliable. They want the flexibility to connect through the channel that suits their particular needs. And they want public agencies to be smart and innovative about using technologies to close the gap between what government does and what the private sector does.
These are all key tenets of Australia’s digital transformation agenda. And we’re here to help public agencies across the country make it a reality. By answering the real challenges today’s government organizations face, with a blend of innovation and deep industry knowledge, we’re helping them explore the best ways to apply the new in the now.
Read on for a whole range of insights into how technology innovation can help your organisation understand what today’s citizens want and need – and create services that truly put people first.
Catherine Garner
Chief Executive
Government & Health
Australia
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ARTIFICIAL INTELLIGENCE, GENUINE IMPACT
AI isn’t a technology of the future — it’s here now and can’t be put off until tomorrow. The sooner that government organisations embrace artificial intelligence, the sooner they will become more cost efficient and increase citizen satisfaction.
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THE GARDEN
We’ve created The Garden—a new space for ideas to take root and grow. To see, touch and feel emerging technologies like AI/Robotics, immersive reality, blockchain and cloud.
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TRANSFORMING PUBLIC SERVICES
Accenture is digitally empowering government and health organisations to become more effective, efficient, and engaged.
AI, Robotics & The New
AI: Outcomes2 Changing the government and health services game for citizens.
Exponential IT
Data veracity: How revenue agencies can maintain trust
Stronger emphasis on data is critical to the future viability of revenue agencies
Analytics
Accenture supports Brisbane City Council’s transformation journey
The Council teamed with Accenture to deliver public service for the future
Industry Reinvention
Ideas to action: Executing on government innovation
Execution is about turning government innovation ideas into reality
Future Workforce
The possibilities of thinking globally when it comes to student data
Can universities access a complete view of a student’s history?
AI
People power: Why public service AI strategies need to focus on people, not just machines
To ensure public trust, it’s crucial that AI is implemented with careful consideration
Blockchain
Blockchain: Mapping new trade routes to trust
Facilitating legitimate cross-border trade must be high on every government’s agenda
LATEST BLOGS POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
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Why Singapore´s smart nation must have people + machines at its heart
Being a smart nation is all about enabling people and machines to work together. -
Skills to succeed – helping our youth to enter the job market
Youth unemployment has broad impacts. Learn how Accenture’s S2S Academy trains them for the job market. -
Ling Shou Tong – Alibaba´s secret same day delivery weapon
Alibaba’s retail inventory management platform, Ling Shou Tong, is disrupting China’s post and parcel industry. -
The AI worker: Implications for revenue agencies
How AI capabilities can make a significant impact on revenue agencies. -
Revenue agencies in the era of data protection
About data protection in the context of revenue agencies and how they can service citizens. -
Prevention is the new black in social services
From reaction to prevention, social services should focus on minimizing risk. Discover the value of predictive analytics. -
Five trends that will shape border agencies’ technology-driven future
A border services perspective on the Accenture Technology Vision 2018. -
USPS informed delivery: Using today’s technology to reimagine direct mail
USPS solution for direct mail that postal organizations need to become more innovative. -
What’s really powering the future of social protection? The humble database is enabling public trust for human services
The future of human services depends on database technology. -
Back to school – Three practical ideas for quantum technology
How will Quantum Computing impact your business? -
Rocket science, reactive forces and social protection: Powering the digital transformation of Human Services
Insight on the new opportunities that technology can offer with regards to social protection. -
The possibilities of thinking globally when it comes to student data
The possibilities of developing and implementing a global-level management system for student data. -
Technology on a mission: Together, humans and AI are a nonprofit’s force for good
Learn more about this emerging technology and how nonprofits can use it to increase their impact. -
Reaching the Crossroads of Social Security with Blockchain
The potential for Blockchain to be beneficial within the social services engagement model. -
Technology for impact: Nonprofits on a digital mission
Nonprofits are embracing digital technologies to improve their services and increase their reach. -
Keeping it easy as the digital economy rises
The rise of the digital economy, and the need for revenue agencies and digital platform providers to create deeper partnerships to reduce taxpayer errors and foster compliance. -
Getting the taxpayer experience “just right”: The goldilocks zone for revenue agency Service
Revenue agencies should adapt and personalize their services and ways they can provide a “just right” taxpayer experience. -
Is AI good, and are we good enough for AI?
Human behaviors – good or bad – have the potential to influence AI development. -
Do we really understand artificial intelligence?
AI is innovative and poised to change the way we work and interact, but is the world ready for it? -
Active Citizenship – Does it matter?
The need to rebuild public trust and promote a new active citizenship model, where people are consulted and engaged in the co-creation and co-design of social policy reform. -
Unravelling the triple helix: Smart cities, economic development and innovation
Smart cities, economic development and innovation elements fit together and work effectively to develop an investment regime. -
Giving everyone the digital keys to the city
The importance of bringing people together to explore how new digital tools, technologies and data can make cities more accessible. -
Governing in the new: Why digital means new roles for governments
How can digital technologies reshape and transform citizens’ services and operations within the government? -
Finding the Goldilocks zone for social services in the new world of work
Dynamically respond to people’s social service needs within their Goldilocks Zone. -
Emerging IT at the frontier: Harnessing four key enablers to transform border services
As Australia’s Department of Immigration and Border Protection navigates its way through digital transformation, four tech-powered trends that can transform border services. -
Getting Your Bearings for the Goldilocks Zone
Four areas of capability for social services agencies to consider in the pursuit of differential service response. -
Why the border isn’t a barrier – but a national asset
Managing Director - Accenture Border Services, discusses the full potential of the border as an asset. -
Crowdsourced delivery: Threat or opportunity?
Global Managing Director, Post and Parcel Industry at Accenture, discusses how crowdsourced labour provides operational flexibility to delivery organisations. -
The Goldilocks Zone: Just right for social services delivery
Achieving better social outcomes requires more than ensuring the level of input and servicing is equal for all citizens. -
Scale: The final frontier for smart cities
If smart city investments are ever going to achieve their transformation potential, cities must address the barriers to achieving scale. -
Analytics is a game changer, from the CBD to the Hinterland to the outback
Queensland's 77 councils have different priorities and challenges. Learn how they can use data and analytics to address their challenges in new ways. -
Government in an era of digital disruption
Where is the application of transformative AI that can enhance and change the student experience from their studies to their social lives. -
Prevent crime by being connected
Modern technology enables the proactive use of local knowledge to prevent crime in our communities. -
Three reasons Amazon must invest in machine learning
Amazon announced last week that it is opening a machine learning R&D hub in Barcelona in early 2018 (Amazon Barcelona Hub). -
Blockchain at the border? What matters isn’t how it works, but what it’ll deliver
The other day, in an attempt to become (if only briefly) the coolest person in my social circle, I took a Tesla for a test drive. For me, there’s a parallel here with the current frenzy of excitement over Blockchain technology. -
Building tomorrow’s digital city hall
Cities are the engines of economic growth, innovation and the crucibles of social change. -
Picture the scene. It’s 2020. Your plane’s just touched down. What happens next?
Accenture's Technology Vision 2017 highlights a number of themes that will ultimately enable seamless customer experience. -
Three steps to heaven—At the border
Border agencies have to try and meet traveler's rising expectations while coping with record volumes of trade and travel.
WORK WE HAVE DONE
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Becoming a smart city
Ipswich City Council is on the path to realise its ambitious vision of becoming Australia's most liveable and prosperous city. -
Australian Taxation Office: Contemporary digital services for taxpayers
Delivering personalised and relevant digital services that offer Australian taxpayers new ways of managing tax obligations online. -
Queensland Fire & Emergency Services: Evolving community expectations
Inter-agency collaboration to deliver better insights, outcomes and enhance public safety communications in the future. -
Australian Taxation Office: A better online user experience for taxpayers
Accenture helps the ATO develop digital services that are easier for taxpayers to use. -
Queensland Public Safety Business Agency: Designing the digital public safety agency of the future
Collaboration is key for citizens to take a more active role in public safety operations. -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution resulting in a gain in operational efficiency and improved client services. -
WMP2020: A bold new model for policing
West Midlands Police partnered with Accenture to deliver a striking transformation programme to help the force meet current and future needs, manage citizen expectations and reduce costs across its operations; through the use of innovative digital technologies. -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance.
IN THE NEWS
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Personalising digital health care
When it comes to digital health care, one size doesn’t fit all. -
Identity Crisis: how many solutions are too many?
The Commonwealth may have clamped down on its agencies competing for digital identity dominance, but Australia’s state governments are playing a different game. -
Nearly 70 percent of taxpayers support use of AI to improve accuracy of filings, Accenture Global Survey finds
‘Digital tax assistant’ could prove especially beneficial to 40 percent of taxpayers who reported making filing errors -
New Report Reveals Significant Opportunities for Government to Boost Civic Engagement
74 percent of survey respondents said they rarely or never request services from a government agency, says Accenture and Salesforce. -
Digital Could Unlock $500 Million Of Value For Posties, Says Accenture
Digital disruption in the post and parcel industry will see robots and driverless vehicles delivering the mail. -
Biometrics and Advanced Analytics Revolutionising How Governments Address Data Security and Privacy, Accenture Report Finds
Biometrics and advanced analytics are helping to revolutionise the way governments and public service agencies are addressing data security and privacy concerns, according to a new report from Accenture.
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