ACCENTURE PUBLIC SERVICE
Constant change. Complex challenges. As Public Service organisations navigate the new, they must stay focused on their missions. To succeed, they need more than big ideas. They need the real results that Accenture delivers through end-to-end, cross-industry capabilities. An unparalleled global network of experts across all business functions. And a blend of fresh thinking and proven solutions for a digital world. Accenture Public Service: experience that counts, innovation that works and outcomes that matter for citizens, workers and communities.
Blockchain
Revenue Agencies in the Era of Data Protection
Can newer technologies, like blockchain help agencies manage dynamic data sources?
Industry X.O
Rocket science, reactive forces and social protection powering the digital transformation of human services
The potential benefits from digital technology within social protection are expanding
Intelligent Platforms
Back to school: Three practical ideas for quantum technology
Quantum computing is almost here – and it comes with challenges and opportunities
AI
Tech Vision 2018: Mobilizing the Intelligent Military
A defence perspective on the Accenture Technology Vision 2018
Cyber/Security
Limit your vulnerabilities in Australia higher education: Assess. Develop. Protect.
Cybersecurity challenges faced by Australian universities and the potential solutions
Exponential IT
Tech Vison 2018: Intelligent Borders Unleashed
A border services perspective on the Accenture Technology Vision 2018
LATEST BLOGS POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
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Prevention is the new black in social services
From reaction to prevention, social services should focus on minimizing risk. Discover the value of predictive analytics. -
Five trends that will shape border agencies’ technology-driven future
A border services perspective on the Accenture Technology Vision 2018. -
USPS informed delivery: Using today’s technology to reimagine direct mail
USPS solution for direct mail that postal organizations need to become more innovative. -
What’s really powering the future of social protection? The humble database is enabling public trust for human services
The future of human services depends on database technology. -
Back to school – Three practical ideas for quantum technology
How will Quantum Computing impact your business? -
Rocket science, reactive forces and social protection: Powering the digital transformation of Human Services
Insight on the new opportunities that technology can offer with regards to social protection. -
The possibilities of thinking globally when it comes to student data
The possibilities of developing and implementing a global-level management system for student data. -
Technology on a mission: Together, humans and AI are a nonprofit’s force for good
Learn more about this emerging technology and how nonprofits can use it to increase their impact. -
Reaching the Crossroads of Social Security with Blockchain
The potential for Blockchain to be beneficial within the social services engagement model. -
Technology for impact: Nonprofits on a digital mission
Nonprofits are embracing digital technologies to improve their services and increase their reach. -
Keeping it easy as the digital economy rises
The rise of the digital economy, and the need for revenue agencies and digital platform providers to create deeper partnerships to reduce taxpayer errors and foster compliance. -
Getting the taxpayer experience “just right”: The goldilocks zone for revenue agency Service
Revenue agencies should adapt and personalize their services and ways they can provide a “just right” taxpayer experience. -
Is AI good, and are we good enough for AI?
Human behaviors – good or bad – have the potential to influence AI development. -
Do we really understand artificial intelligence?
AI is innovative and poised to change the way we work and interact, but is the world ready for it? -
Active Citizenship – Does it matter?
The need to rebuild public trust and promote a new active citizenship model, where people are consulted and engaged in the co-creation and co-design of social policy reform. -
Unravelling the triple helix: Smart cities, economic development and innovation
Smart cities, economic development and innovation elements fit together and work effectively to develop an investment regime. -
Giving everyone the digital keys to the city
The importance of bringing people together to explore how new digital tools, technologies and data can make cities more accessible. -
Governing in the new: Why digital means new roles for governments
How can digital technologies reshape and transform citizens’ services and operations within the government? -
Finding the Goldilocks zone for social services in the new world of work
Dynamically respond to people’s social service needs within their Goldilocks Zone. -
Emerging IT at the frontier: Harnessing four key enablers to transform border services
As Australia’s Department of Immigration and Border Protection navigates its way through digital transformation, four tech-powered trends that can transform border services. -
Getting Your Bearings for the Goldilocks Zone
Four areas of capability for social services agencies to consider in the pursuit of differential service response. -
Why the border isn’t a barrier – but a national asset
Managing Director - Accenture Border Services, discusses the full potential of the border as an asset. -
Crowdsourced delivery: Threat or opportunity?
Global Managing Director, Post and Parcel Industry at Accenture, discusses how crowdsourced labour provides operational flexibility to delivery organisations. -
The Goldilocks Zone: Just right for social services delivery
Achieving better social outcomes requires more than ensuring the level of input and servicing is equal for all citizens. -
Scale: The final frontier for smart cities
If smart city investments are ever going to achieve their transformation potential, cities must address the barriers to achieving scale. -
Analytics is a game changer, from the CBD to the Hinterland to the outback
Queensland's 77 councils have different priorities and challenges. Learn how they can use data and analytics to address their challenges in new ways. -
Government in an era of digital disruption
Where is the application of transformative AI that can enhance and change the student experience from their studies to their social lives. -
Prevent crime by being connected
Modern technology enables the proactive use of local knowledge to prevent crime in our communities. -
Three reasons Amazon must invest in machine learning
Amazon announced last week that it is opening a machine learning R&D hub in Barcelona in early 2018 (Amazon Barcelona Hub). -
Blockchain at the border? What matters isn’t how it works, but what it’ll deliver
The other day, in an attempt to become (if only briefly) the coolest person in my social circle, I took a Tesla for a test drive. For me, there’s a parallel here with the current frenzy of excitement over Blockchain technology. -
Building tomorrow’s digital city hall
Cities are the engines of economic growth, innovation and the crucibles of social change. -
Picture the scene. It’s 2020. Your plane’s just touched down. What happens next?
Accenture's Technology Vision 2017 highlights a number of themes that will ultimately enable seamless customer experience. -
Three steps to heaven—At the border
Border agencies have to try and meet traveler's rising expectations while coping with record volumes of trade and travel.
WORK WE HAVE DONE
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Becoming a smart city
Ipswich City Council is on the path to realise its ambitious vision of becoming Australia's most liveable and prosperous city. -
Australian Taxation Office: Contemporary digital services for taxpayers
Delivering personalised and relevant digital services that offer Australian taxpayers new ways of managing tax obligations online. -
Queensland Fire & Emergency Services: Evolving community expectations
Inter-agency collaboration to deliver better insights, outcomes and enhance public safety communications in the future. -
Australian Taxation Office: A better online user experience for taxpayers
Accenture helps the ATO develop digital services that are easier for taxpayers to use. -
Queensland Public Safety Business Agency: Designing the digital public safety agency of the future
Collaboration is key for citizens to take a more active role in public safety operations. -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution resulting in a gain in operational efficiency and improved client services. -
WMP2020: A bold new model for policing
West Midlands Police partnered with Accenture to deliver a striking transformation programme to help the force meet current and future needs, manage citizen expectations and reduce costs across its operations; through the use of innovative digital technologies. -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance.
ACCENTURE BUSINESS SERVICES
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Accenture Enterprise Services for Government
Providing new and improved services for citizens through ERP-led government transformation. -
Accenture Intelligent Processing Services
Improving tax collection and reducing fraud to maximise revenue compliance. -
Accenture Public Safety Services
Next generation public safety
LEADERSHIP
We do work that matters—helping societies and citizens flourish in a digital world.
Dan London
Group Chief Executive – Health & Public Service
IN THE NEWS
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Personalising digital health care
When it comes to digital health care, one size doesn’t fit all. -
Identity Crisis: how many solutions are too many?
The Commonwealth may have clamped down on its agencies competing for digital identity dominance, but Australia’s state governments are playing a different game. -
Nearly 70 percent of taxpayers support use of AI to improve accuracy of filings, Accenture Global Survey finds
‘Digital tax assistant’ could prove especially beneficial to 40 percent of taxpayers who reported making filing errors -
New Report Reveals Significant Opportunities for Government to Boost Civic Engagement
74 percent of survey respondents said they rarely or never request services from a government agency, says Accenture and Salesforce. -
Digital Could Unlock $500 Million Of Value For Posties, Says Accenture
Digital disruption in the post and parcel industry will see robots and driverless vehicles delivering the mail. -
Biometrics and Advanced Analytics Revolutionising How Governments Address Data Security and Privacy, Accenture Report Finds
Biometrics and advanced analytics are helping to revolutionise the way governments and public service agencies are addressing data security and privacy concerns, according to a new report from Accenture.
CONNECTIONS
Accenture Public Service on LinkedIn
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