WELCOME
What do today’s citizens and businesses want from their government? They want services that are easy to use, simple to access, and reliable. They want the flexibility to connect through the channel that suits their particular needs. And they want public agencies to be smart and innovative about using technologies to close the gap between what government does and what the private sector does.
These are all key tenets of Australia’s digital transformation agenda. And we’re here to help public agencies across the country make it a reality. By answering the real challenges today’s government organizations face, with a blend of innovation and deep industry knowledge, we’re helping them explore the best ways to apply the new in the now.
Read on for a whole range of insights into how technology innovation can help your organisation understand what today’s citizens want and need – and create services that truly put people first.
Catherine Garner
Chief Executive
Government & Health
Australia
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ARTIFICIAL INTELLIGENCE, GENUINE IMPACT
AI isn’t a technology of the future — it’s here now and can’t be put off until tomorrow. The sooner that government organisations embrace artificial intelligence, the sooner they will become more cost efficient and increase citizen satisfaction.
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THE GARDEN
We’ve created The Garden—a new space for ideas to take root and grow. To see, touch and feel emerging technologies like AI/Robotics, immersive reality, blockchain and cloud.
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TRANSFORMING PUBLIC SERVICES
Accenture is digitally empowering government and health organisations to become more effective, efficient, and engaged.
A new approach to
public infrastructure
Better infrastructure for citizens
today and into the future.
AI, Robotics & The New
AI: Outcomes2 Changing the government and health services game for citizens.
NEW APPLIED NOW
New isn´t on it´s way.
We are applying it right now in Public Service.
Public Service
Spotlight on Royal Mail
Stephen Agar, Managing Director of Letters at Royal Mail, shares his thoughts on the changing nature of the postal business.
Exponential IT
Data veracity: How revenue agencies can maintain trust
Stronger emphasis on data is critical to the future viability of revenue agencies
Analytics
Accenture supports Brisbane City Council’s transformation journey
The Council teamed with Accenture to deliver public service for the future
Industry Reinvention
Ideas to action: Executing on government innovation
Execution is about turning government innovation ideas into reality
Future Workforce
Reimagining the police workforce: Future vision
Is your Police Force fit for the future? We have a vision
AI
People power: Why public service AI strategies need to focus on people, not just machines
To ensure public trust, it’s crucial that AI is implemented with careful consideration
LATEST BLOGS POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
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Innovation with purpose? Rewire the rulebook
90% of human services leaders say innovation is an important part of their day-to-day roles. -
Do cyber threats demand a new digital police force
Our police force was founded on the principle of protecting our physical world – but we don’t have the same protection in our digital world. -
Getting to equal: Why we all need to find new answers
We need to correct our well-intentioned, but misplaced, perception that the workplace has to be gender neutral. -
Social protection through the looking'glass
There is no competition between countries and states when it comes to social protection -
Skills to succeed - Helping our youth to enter the job market
Designed to assist young people to gain employability skills through an interactive online program – a small contribution to a big issue. -
Prevention is the new black in social services
While social programs are largely enduring, they must adapt to changing social economic times such as increased participation in the labour market, ageing populations and digital disruption. -
What's really powering the future of social protection? The humble database is enabling public trust for human services.
We talk a lot about data, but the future is dependent on how, where and why data is stored, aggregated and distributed. -
Back to school - three practical ideas for quantum technology
Impact and possible applications of this new technology that is poised to transform computing and communications. -
Rocket science, reactive forces and social protection: powering the digital transformation of human services
Newton would be surprised to learn how his third law also applies to digital government and social protection. -
The possibilities of thinking globally when it comes to student data
One of the biggest predicted changes will be how – and how often – students engage with learning. -
Reaching the crossroads of social security with blockchain
Blockchain technology has its own potential—far beyond cryptocurrencies—in helping to secure the information people provide to multiple stakeholders in the social security ecosystem to satisfy eligibility and entitlement requirements. -
Is AI good, and are we good enough for AI?
In any case we must develop the governance that allows us to have confidence in the safety of AI. -
Do we really understand Artificial Intelligence?
Artificial Intelligence promises to change the world – yet the current implementations are substantially constrained and still a long way from replicating human intelligence. -
Active citizenship - Does it matter?
The decline in trust and confidence in public institutions can be linked to the decline in civic engagement,[i] and it’s impacting initiatives to improve social outcomes. -
Unravelling the triple helix: Smart Cities, Economic Development and Innovation
Every city/town needs to find its own unique factor to build and deliver tangible value to citizens. -
Giving everyone the digital keys to the city
Enjoying everything that a city has to offer is a key attraction in urban living. -
Finding the Goldilocks zone for social services in the new world of work
As societies change in the face of digital disruption, traditional models of social protection are no longer fit-for-purpose. -
Emerging it at the frontier: Harnessing four key enablers to transform border services
It’s a compelling vision. To turn it into reality, the DIBP will need a good understanding of several emerging technology trends.
WORK WE HAVE DONE
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Seattle Police Department leads with insight
Understanding the big picture with the help of data analytics -
Becoming a smart city
Ipswich City Council is on the path to realise its ambitious vision of becoming Australia's most liveable and prosperous city. -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displacced persons around the world. -
West Midlands Police 2020: A bold new model for policing.
West Midlands Police partnered with Accenture to deliver a striking transformation programme to help the force meet current and future needs, manage citizen expectations and reduce costs across its operations; through the use of innovative digital technologies. -
Queensland Fire & Emergency Services: Evolving community expectations
Inter-agency collaboration to deliver better insights, outcomes and enhance public safety communications in the future. -
Queensland Public Safety Business Agency: Designing the digital public safety agency of the future
Collaboration is key for citizens to take a more active role in public safety operations. -
French public service: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance. -
The World Bank: Creating world-class identity management systems for developing nations
the World Bank teamed with Accenture Development Partnerships to develop a strategic framework for integrating civil registration and identification systems in client countries. -
Australian Taxation Office: Contemporary digital services for taxpayers.
Delivering personalised and relevant digital services that offer Australian taxpayers new ways of managing tax obligations online. -
EnterFinland—digital border management and immigration eService
Helping to develop a new border management and immigration eService. -
Singapore Government: Safe city test bed
The Government seeks to harness the latest in advanced analytics to complement its public safety solutions, increase security, deliver services more effectively and make the most efficient use of its resources. -
Doing justice for the people of Fulton country
While Australian justice systems are aimed at enforcing laws and ensuring accountability, at the core, they are about people. Fulton County, Georgia’s reforms are aimed at better outcomes.
IN THE NEWS
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Accenture to acquire privately held BCT solutions
BCT will complement Accenture’s Defence, National Security and Public Safety capabilities in Australia, extending the reach and scale of our business. -
BCT Solutions to join Accenture
Canberra-based cyber security company bct solutions will bolster accenture’s command and control, cyber & intelligence capabilities in australia and new zealand. -
Police forces preparing for a digital future
Australia’s police forces expect that they will need new digital skills to be effective in their roles over the next three to five years, according to a newly published survey. -
Australian police expect to learn more digital skills
Two thirds of the Australian police expect they will need new digital skills to be effective in their roles over the next five years. -
Better regulation needed as artificial intelligence extends reach into Australian policing: Report
The reach of artificial intelligence into Australian police forces has prompted calls for more effective national regulation, as 41 per cent of employees say AI is being used in their organisation. -
Police professionals welcome new technologies but require training and enhanced workforce planning to reap benefits, Accenture survey finds
Three-fourths of policing personnel expect that they will need new digital skills to be effective in their roles over the next three to five years, and half are willing to learn new digital skills if they receive the necessary training from their employer, according to findings of a six-country survey released by Accenture.
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