But our assessment identified a small group of companies that are getting it right. They make up 17 percent of our survey panel of 600. And they have highly mature digital operations capabilities. These drive significant value (as measured by revenue and productivity). The companies, which we dubbed Value Makers, have invested extensively in digital platforms and infrastructure. And they have paid special attention to those that leverage advanced digital capabilities. Consequently, Value Makers have enjoyed a substantial, positive impact on their operating income.
Digital transformation is a big financial commitment. And it isn’t as straightforward as some companies would hope. Value Makers achieve success by embracing digital operations transformation at scale. This requires significant attention to three key enablers. These are Skills, Leadership and Governance. All three are essential for ensuring digital readiness.