Every business must be a technology business to be competitive. In the face of supply chain issues and talent shortages, end consumers still expect to be served engaging digital experiences at a rapid pace, in all areas of their lives. And at the heart of one of the most fundamental daily services they expect, is Toyota Material Handling (TMH).
“So many of the things that we take for granted in our personal lives, related to expedited delivery, are only possible through our material handling products,” says Daniel Schumacher, Director of Information Technologies at TMH. “Ten years ago, getting an order in one or two weeks seemed fast. Today, if we don't get something in 48 hours it feels like it's taken forever. We’re helping our customers carry the load and transform the industry.”
Toyota Material Handling’s (TMH) total enterprise reinvention is helping it supply customers with digitally enabled experiences that are in turn transforming experiences for end-consumers. Its differentiators – from more sustainable electric forklifts to data generating machinery – have cemented TMH’s place as an innovative market leader. We spoke to Daniel Schumacher, Director of Information Technologies, about how the company is redefining success and why being part of the industry’s transformation has been such a fun ride.