Challenge
Over time, WSIB’s technology systems had grown complex, unwieldy and expensive to maintain.
What Accenture did
The result was two big wins for WSIB's customers
People and culture
Value delivered
70%
Now the average time spent by the customer online is now only three and a half minutes, resulting in 70% time savings for customers and additional call centre capacity for WSIB.
80%
As a result, the overall customer satisfaction score is 80%, cementing this portal as the highest rated digital product WSIB launched to date.
300%
WSIB now has over 500 services within Microsoft Azure - that represents a 300% increase in cloud adoption in just one year.
IaaS and PaaS at speed
The average time spent by the customer online is now only three and a half minutes, resulting in 70% time savings for customers and additional call centre capacity for WSIB.
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