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Human at the heart

Reimagine and elevate the health experience.

Reimagine healthcare experiences

The growing demand for virtual care, home health solutions, retail care, self-service and transparency makes the human perspective on care even more vital. Organizations that focus on meaningful, tailored experiences will be the ones that lead. This is not easy. It involves finding the right operating model, technology, data and culture to deliver care that’s not only more efficient, but more empathetic.

We combine technology with human ingenuity to help pinpoint needs and make the most of technology-based personalization. Our skilled team brings healthcare marketing, customer service, omnichannel care access and products together with rich data and AI to reimagine the possibilities.

Together, we create unrivalled health experiences.

Recognized by Everest Group

Top Leader in Healthcare Provider Digital Services

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Healthcare Payer and Provider benchmark survey: US report

People’s expectations in healthcare continue to evolve, but the industry has yet to catch up. They’re holding payers and providers accountable to deliver—on their terms. Our research with 21,000 US consumers reveals how healthcare organizations can keep people loyal and stop them from leaving. It comes down to the fundamentals of humanizing healthcare—access, ease of doing business, digital engagement and trust.

Health Experience

Health experience: The difference between loyalty and leaving

Accenture outline four factors to help healthcare payers and providers deliver the health experiences that people expect today.

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Benefits

We help healthcare organizations to humanize healthcare as they improve experiences – both for patients and employees. We do so by reinventing business models using technology and human ingenuity to respond to new expectations and personalize experiences.

Value projection

Our industry experts help clients understand the potential value of their investments, enabling leaders to advocate for health experience solutions.

Fjord partnership

Our exclusive partnership with Fjord helps to improve human lives by creating meaningful digital solutions and experiences they love.

Industry focus

Our network of consultants, clinicians and technologists comprise a group of professionals with deep global healthcare industry knowledge.

Credentials

Our broad range of global healthcare clients means we provide access to global best practices and expertise quickly and easily.

Platform business offerings

Our health experts are at the forefront of innovation when it comes to designing, implementing, and operating partner solutions.

Deep insights into healthcare people preferences

Years of research into patient and care professional preferences are placed at the disposal of our healthcare provider clients.

Healthcare technology solutions

Accenture Health creates and delivers solutions that keep humans at the core. The result is experiences delivered through solutions and assets that transform patient engagement, build trust and drive growth, loyalty, and retention.

Connected care

Technology-driven Connected Care helps patients and providers navigate the health ecosystem to find the right place for care and recommend next best actions throughout the care journey.

Intelligent care orchestration

Improving access to care, personalized experiences and outcomes for health payers and providers.

Care 24/7

Collaborating with Microsoft Teams based on Care 24/7 helps organizations deliver effective virtual care that keeps patients connected and informed.

Health experience platform

Providers and payers can significantly humanize patients’ healthcare ecosystem engagement using the Health Experience Platform.

What can improve the patient experience worldwide?

Health systems worldwide are under intense pressure to deliver personalized healthcare experiences at a time when demand for care is outpacing supply. Accenture’s Dr. Kaveh Safavi joined colleagues in Sweden on the “Forum for Health Policy” podcast where he discussed the need for location-agnostic flexible care, how to manage the clinician shortage and the need for two-dimensional, person-centered care that is based on both biology and patient experience.

When asked what certain countries can learn from others, Dr. Safavi noted, “No one has figured it out. What no country is experimenting with in a material way, but all of us need to, is realizing that we won't have enough people to do the work. How do we begin to incentivize the substitution of technology for human tasks so that we can scale our caregivers and meet the needs?”

Hear Dr. Safavi’s insights on care delivery and how health systems can use a blend of human and machine to augment and scale our human capacity.

Oliver Grange

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How CPG leadership can drive growth
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Kaveh Safavi

Forum for Health Policy- Dr. Kaveh Safavi Podcast

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View Transcript

Health and Life Sciences Experience survey

Accenture surveyed nearly 12,000 people in 14 countries to understand how the healthcare experience is changing. The survey reveals that healthcare isn’t a one-way, one-size-fits-all transaction.

Health Experience

Health and Life Sciences Experience survey

The 2021 Accenture Health and Life Sciences Experience Survey of nearly 1,800 people in the US reveals how the healthcare experience is changing.
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Health Experience

The ultimate healthcare experience: Global Report

Our 2021 Health and Life Sciences Global Experience Survey of nearly 12,000 people in 14 countries reveals what makes a great healthcare experience.
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HEALTH EQUITY

Increasing equitable health outcomes for everyone

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Case studies

Health

Improving the public insurance experience

Learn how a public insurer in Europe overhauled its core IT systems to provide better...

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Health

Sterling Silver Club shines for older adults

Together with Accenture, Renown Health’s Sterling Silver Club loyalty program delivers health, personal, social and lifestyle enhancement activities.

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Health

A healthy move to the cloud

With Accenture, NHS migrated 2.1 million employee mailboxes to the cloud as part of a transformational journey to reinvent how healthcare is delivered.

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What we think

Health

Reinvention to address the clinician shortage

How combining the power of technology and human ingenuity can help patients and healthcare workers and foster an ability to adapt to change.

Health Experience

Leading healthcare from the heart

Accenture talked to Texas Health’s Kathi Cox about the importance of considering the consumer at every step of the health journey.

Health Experience

Focusing on what matters most in healthcare: People

Accenture talked to Rick Evans, chief experience officer at NewYork-Presbyterian, about how he is helping to bring greater humanity to patient experience.

Our experts

Jean-Pierre Stephan

Managing Director – Consulting, Health Customer Engagement Lead, North America
LinkedIn

Brian Kalis

Managing Director – Accenture Strategy Lead, Health
LinkedIn

Related capabilities

Digital health

Implementing innovative digital health strategies to fundamentally change the consumer experience.

Operational transformation

Preparing your health organization for waves of disruption today and into tomorrow.

Healthcare security

Making every part of your healthcare business more cyber resilient.