Royal Mail Group operates one of Europe’s largest mail and parcel delivery networks. It delivers a six-days-a-week, one-price-goes-anywhere postal service to more than 29 million addresses across the UK.
In March 2007, the postal organization was awarded a contract for office services. As part of this contract, it had to manage the post of a third-party public services organization. The post, once opened and presorted, was required to be delivered to various identified offices of the client.
With Accenture’s help, Royal Mail was able to design, build and implement an end-to-end scanning and indexing solution in just 18 months to support the document management services for its client. The new postal solution enabled Royal Mail Group to process more than 385,000 batches, comprising nearly 20 million documents and more than 155 million images. Building upon its success at the Royal Mail Group, Accenture is currently providing a variety of service management support functions for clients across the United Kingdom.