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CLIENT CASE STUDY


Accenture South Africa Operations’ Impact Sourcing

Developing talent. Enriching communities. Creating a future workforce.

ABOUT

Accenture Operations' Impact Sourcing programme recruits previously disadvantaged youth and develops them into a skilled workforce. This programme is proving to be an excellent learning ground for interns keen to truly understand the BPO sector.

Watch this video to learn more about the impact of the programme on the lives of the interns and for Accenture.

Our Impact Sourcing programme is split into two areas of specialty: Interns and Work Study Students (WSS). These two areas allow us to shape a uniquely skilled workforce that is flexible, adaptive and responsive to how our business operates - a liquid workforce.

High performing interns are offered a permanent position with Accenture within a talented and dedicated team, supporting our aim of helping to mitigate South Africa’s skills shortage.

Growth in number of Interns and Work Study Students

WSS
2017
Hover over the graph above to see values
19
Total
37
34
114
80
60
17
160
100
2016
2015
Interns
Accenture is commited to supporting the government agenda for skills development and job creation in South Africa. Let's make a difference!

Haniff Khan
Managing Director – Accenture Operations

IMPACT

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IMPACT
FOR THE
COMMUNITY

Training underprivileged graduates and giving them valuable work experience.

A solid foundation on which young people can build a career, and the confidence to navigate through these careers effectively: we strive to enrich communities through our commitment to support skills development and job creation in South Africa.

Positive impact on the community: previously disadvantaged youth are equipped with critical skills, empowering them to help improve the lives of the families they support and the communities in which they live.

Increasing youth employment: Accenture aims to contribute to the economy of South Africa by ensuring our liquid workforce has the necessary skills to be employable, flexible, and adaptable.

IMPACT FOR THE CLIENT

Increasing business efficiency and ensuring that employees are working on tasks appropriate for their level and experience.

Reduces cost and risk compared to hiring additional full time staff.

Eases pressure on management so that they can focus on more strategic and technically complex work.

Training of staff is conducted using a well-developed training programme tailored to suit our clients’ needs.

STUFF THAT CAN MAKE AN IMPACT

With a combination of classroom learning, on-the-job training, project simulation and mentorship, the interns build marketable skills while developing in the theoretical and practical components of business process outsourcing. Significant levels of language literacy are developed alongside technical knowledge through the following:

MS Office Suite: training and practical use of business software essentials.

Training on technical software required by their projects.

Communication ‘boot camp’: effective communication (both oral and written).

Toastmasters International: to master impromptu communication and presentations.

Access to a host of programmes that cover anything from business and teaching skills, to change management, documentation development, and contract and stakeholder management.

IMPACT FOR
ACCENTURE

Giving back to the community and raising awareness about Accenture initiatives and opportunities.

Developing a skilled workforce that can contribute to their communities.

Building knowledge capital to enable conversion of skills into jobs within the Operations sector.

Building market visibility to become better known for Impact Sourcing.

MEET
THE TEAM

Although the BPO Internship Programme began in 2015 and the Work Study Student Programme in 2016, we are proud to share that since 2006 Accenture has taken on a total of 371 interns across Accenture Technology and Accenture Operations.

Here are members of our latest group who are taking charge of their futures.

“This opportunity gave me an edge in discovering the real feel of how to be financially independent and responsible.“
Tibiswana Paulos Mabuse
Strategic Projects Department – Utilities Industry
Joined Accenture in February 2015
“Advice to future interns: don’t be afraid to ask questions; there’s always someone willing to share their knowledge.”
Prudence Mbelu
General Accounting Operations Representative
Joined Accenture in February 2015
“I’m now paying for my sister’s tuition fees and accommodation. One of the best things I’ve done thus far in my life.“
Brian Tlou Sebelebele
Business Processing Outsourcing (BPO)
Joined Accenture in March 2016
“It was extremely inspiring to see how far people in Accenture are willing to go to help us succeed.“
Sabelo Mdlalose
Work Study Student: Customer Service Associate intern
Joined Accenture in July 2015
“Joining the Accenture family has helped my own family a lot financially.“
Khanyisile Dube
Work Study Student
Joined Accenture in July 2015
“This progamme has changed my life enormously—and in the future I want to change someone else's life.“
Saskia Sibongile Laka
Work Study Student
Joined Accenture in July 2015
“Working here has groomed me in terms of how I see myself—and that has a great impact on my confidence.“
Palesa Molefe
Automotive Industry
Joined Accenture in March 2016
“Being an Accenture intern has given me a wide view of the future, making sure that I’m well prepared for whatever it entails.”
Hopewell Mhlongo
Business Processing Outsourcing (BPO)
Joined Accenture in February 2015
“My future goal is to be a business mogul, and an influencer of greatness.”
Thabiso Legoabe
Business Processing Outsourcing (BPO)
Joined Accenture in April 2016
“This programme has groomed me into becoming a corporate person who is ready to have a business-orientated career.”
Velile Mkhabela
Work Study Student
Joined Accenture in July 2015
“Having Accenture on my CV is an enormous stepping stone in my career.”
Lerato Maluleke
Work Study Student
Joined Accenture in July 2016
“Being part of the internship has changed me. I am more responsible in both my financial and personal life.”
Israel Phutiyagae
Business Processing Outsourcing (BPO)
Joined Accenture in March 2016
“My advice for future Accenture interns: be more visible in the organisation by participating in all activities.”
Stanley Yawa
Retail sector
Joined Accenture in February 2015
“Oh my, the internship programme really has changed me as a person!”
Lebogang Jiyane
Business Processing Outsourcing (BPO)
Joined Accenture in February 2016
“Advice for future interns: no matter what tasks you’re given, do each one to the best of your abilities.“
Tshepo Tseki
Business Processing Outsourcing (BPO)
Joined Accenture in March 2016

CONNECT WITH US

Contact us to discuss your requirements or to let us know how you can make an impact.

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