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CAPABILITY


Unleash the power within

Boost your business potential with intelligent business services

Today’s organisations are challenged by tectonic shifts in economics, demographics, technology, and consumer preferences, which affect nearly every aspect of their business. As a result, they look towards restructuring to drive better performance and scalability in the face of change. For many, Global Business Services is the best way to meet these challenges—driving digitisation and innovation across the organisation.

MORE INTELLIGENT
BUSINESS SERVICES

With depth and breadth of expertise in setting up business services centers, and the capabilities that we use in our own delivery centers, we’re now applying our experience to the next phase of global business services—GBS X.0.

Anoop Sagoo, Senior Managing Director for Accenture Operations, describes how Global Business Services X.0 can help accelerate innovation and drive business outcomes.

INTRODUCTION TO GBS X.0

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THE ACCENTURE APPROACH

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GBS UNCHAINED

Transformational results within 12 months


Total business outcome focus


Innovation led


Superior customer experience


40%–60% reduction in total cost to serve


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THE BENEFITS

Multi-tower services


Accelerating digitisation of the core


Experience ownership


Senior leadership sponsors


Joint innovation

"Intelligent Business Process Services is focused on unlocking trapped value in business operations by establishing a digital core built on process automation, data and analytics, applied intelligence that result in innovation led business outcomes delivered through experienced people in a global shared services."
KABELO MAKWANE
Managing Director
Accenture Operations Africa

EXPERTS


Kabelo Makwane
Managing Director
Accenture Operations Africa

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Anoop Sagoo
Senior Managing Director
Accenture Operations - Asia Pacific, Africa,
Middle East and Turkey

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