BUSINESS SERVICE
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Credit Services
Helping lenders and servicers
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OVERVIEW
Accenture Credit Services is a recognized market leader providing business process outsourcing services to consumer and commercial lending institutions around the world.
Our deep credit domain expertise and large-scale processing capabilities help lift significant pressures on the credit industry from internal operational challenges as well as a number of disruptive external market and regulatory forces.
Accenture has proven—and unmatched—end-to-end capabilities that help clients transform their operations and position for high performance.
We can deliver:
A FULL RANGE OF CREDIT SERVICES
Accenture provides a full suite of market-leading capabilities across technology, consulting and processing. We help clients tackle the challenges in today's credit industry.
AN INDUSTRIALIZED CREDIT PROCESS
Accenture uses a flexible right-shore model based on lean manufacturing processes that delivers cost efficiency, high quality and a superb customer experience.
DEEP CREDIT DOMAIN EXPERIENCE
We work with more than 100 major credit institutions helping to re-engineer processes, optimize workforce strategies, implement better technology and streamline operations.
LICENSURE COMPLIANCE
With industry-leading license coverage in 49 states and Washington DC, and a growing number of approved licenses for our state-of-the-art operations center in Chennai, India, Accenture Credit Services is a SAFE Act-compliant onshore and offshore service provider.
OUR CREDIT SERVICES OFFERINGS
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RESIDENTIAL MORTGAGE SERVICING & DEFAULT MANAGEMENT |
Helping servicers gain efficiencies, improve process and comply with government and investor requirements |
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COMMERCIAL CREDIT |
Providing target operating model definition, analytics and back-office processing support |
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COMMERCIAL REAL ESTATE & PORTFOLIO MANAGEMENT |
Providing managed solutions for mid-market, corporate and real estate businesses |
OUR CREDIT SERVICES INSIGHTS
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Commercial banks can now get better everything
Learn how commercial banks can move up the operations maturity curve to meet customer and employee expectations—and keep pace with novel lenders. -
Revolutionizing commercial banking with nCino
Watch nCino CEO Pierre Naudé and our Alan McIntyre discuss the benefits of the nCino platform delivered by Accenture in this Perspectives video. -
Embracing digital for mortgage differentiation
Evolving the customer interaction model is key for lenders
OUR CREDIT SERVICES SUCCESSES
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Improved risk analysis and loan decisions
Evaluating risks to ensure more well-grounded and faster loan decisions -
Efficient end-to-end loan modification processing
Providing fast, efficient end-to-end loan modification processing support for a large bank -
Claims processing BPO
Helping a large US residential servicer speed up its claims-filing process with claims processing BPO, realizing immediate cost savings of $1.6 million -
Credit risk portfolio management solution
Helping to significantly reduce risk cost and improve operational efficiency through a credit risk portfolio management solution
OUR CREDIT SERVICES LEADERSHIP
Colette Prior
Managing Director Commercial Services
Accenture Credit Services – North America
Colette Prior is a managing director in Accenture's Credit Services division and is responsible for the division's global commercial credit practice. This team provides analytical and support services, including loan origination, underwriting capabilities, credit risk management functions and loan servicing support across multiple commercial asset classes. In addition, this team provides lease administration, CRE accounting services and fund accounting. She has over more than 20 years of experience in the commercial credit and real estate industry. Prior to joining Accenture, Colette was vice president of CMBS Portfolio Management at JPMorgan Chase. As head of the CMBS Portfolio Management division she was responsible for the structuring and risk management of the firm's commercial loan portfolio and for Rating Agency, Investor and securitization due-diligence. Colette is an active member of trade organizations and has focused on driving consistency and data integrity within the credit industry.
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