Accenture Technology Vision 2020 for SAP solutions
September 25, 2020
September 25, 2020
COVID-19 has created humanitarian and business challenges on a scale most companies have never experienced. As they look to outmaneuver the global uncertainty created by the pandemic, their need for innovation is greater than ever.
Companies running SAP solutions are well positioned to manage the crisis and come through stronger on the other side. With SAP’s comprehensive solutions portfolio, combined with Accenture’s industry, business function and technology expertise, companies can act quickly, both to maintain operations right now and focus on their resilience and growth needs for the future.
That means ensuring workers are safe and business operations keep running in the short term. It also means navigating the uncertainties ahead and getting ready to rebuild the business, innovate and grow in the post-pandemic world.
To outmaneuver uncertainty and innovate for the future, it’s critical to understand how technologies are changing, and how customer expectations are evolving alongside. It’s also vital to recognize how these changes have been massively accelerated by the pandemic.
With that clarity, and with SAP solutions and technologies at the foundation of the enterprise, leaders can update their business, operating and technology models, engage their workforces, realign their business purpose with customer values, and focus on the innovation needed to come through the crisis stronger.
Building on Accenture’s 2020 Technology Vision and Post-coronavirus technology trends reports, the Technology Vision for SAP Solutions 2020 identifies four key technology trends that will impact business over the next four years—and explains how SAP solutions and technologies can help manage and accelerate change in the post-COVID world.
The pandemic is elevating the role and importance of digital experiences in people’s lives.
AI is becoming even more important to enterprises in augmenting the workforce and making the business work smarter.
Smart and updateable products and services have huge potential. But constant change needs to be managed well.
In the post-pandemic era, comprehensive ongoing innovation will be a business imperative.
By driving forward with digital transformation, SAP customers can open up new opportunities in the post-pandemic rebound.
Helping people choose their own adventure. When the entire world goes digital, personalized experience becomes the defining differentiator. More and more, this is about cooperation: collaborating with customers to create "cooperative experiences". It’s about seeing customers as individuals and allowing them to truly shape their own experiences.
SAP clients can understand customer needs, design experiences that work for them and engage on their terms to co-create value with Qualtrics and the SAP Customer Experience suite.
Reimagine the business through human and AI collaboration. There are many opportunities to enhance the business through human/AI collaboration. To do this, businesses need to master tools that unlock new and more intuitive interactions between people and machines. That includes natural language processing, explainable AI and extended reality (XR).
SAP customers can build on existing automation and chatbot initiatives, looking to predictive analytics, context-based AI and conversational AI in areas such as prediction, simulation and situation handling.
Overcome the "beta burden". COVID-19 is increasing the need for smart and updateable products and services, and especially those with high public health potential. As products shift to services and experiences, companies need greater agility and responsiveness to meet highly variable customer demand, making agility in product design and rapid adaptation of services more important than ever.
SAP customers can look to create deeper integration between SAP and other systems to understand and respond to customer needs in real time while ensuring transparency and trust.
Create an engine for continuous innovation. In the post-pandemic era, comprehensive ongoing innovation will remain a business imperative. Enterprises need to build an "innovation DNA", taking today’s fundamental technology building blocks—maturing digital technology, scientific advances, and emerging DARQ (distributed ledgers, artificial intelligence, extended reality and quantum Computing) technologies—and building a culture and ecosystem that supports rapid innovation.
SAP customers should continue to focus on innovation at all levels, using a culture of experimentation to create great ideas and then put them into practice with scalable, measurable and relevant solutions to business problems.
The pandemic has accelerated change to a degree no one could have realistically predicted.
This is an unprecedented time. People are depending on digital technology more than ever. How quickly and how responsibly enterprises deploy that technology matters more than ever too.
The future is uncertain and fast-changing. The four trends set out in this paper provide a roadmap for navigating that uncertainty. To survive and thrive, organizations will need to innovate, invent, and redefine themselves for a new era.
Discover how SAP solutions and technologies support and accelerate four key trends, helping businesses rebuild and rebound for the future.
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