Living Business
Achieving sustainable growth through hyper-relevance.
Achieving sustainable growth through hyper-relevance.
Living Businesses are companies that unlock sustained growth by continuously adapting to evolving customer needs to achieve hyper-relevance.
Driving sustainable growth is at the top of every CEO’s agenda, but the path to success has shifted. Customer loyalty has been upended by new technologies. To survive in today’s world of disruption a new business strategy is required.
Companies that become Living Businesses and drive hyper-relevance will benefit from sustainable growth and lasting customer loyalty as they seamlessly move from one growth opportunity to the next.
The five keys that drive hyper-relevance and make Living Businesses three times more likely to unlock sustainable growth.
How Telefónica is driving growth through digital transformation, making the customer the center of the business.
How a shared purpose that reflects consumers’ personal values and beliefs, is helping companies build deeper connections and improve competitiveness.
How energy providers can shape and tailor the small and medium-size business customer experience, and unlock trapped value.
How Meliá Hotels International’s global customer-centric strategy is delivering highly personalized customer experiences and driving loyalty.
How to make operations the intelligence engine for your business.
How companies can apply their customer insights to nurture employee experiences that drive engagement, retention and productivity.
How Marriott established an ecosystem of partners to deliver enhanced customer experiences in less than nine months, to drive growth.
Accenture’s global Keep Me Index sheds a light on increasing customer retention and staying relevant.