The era of the intelligent insurer

The biggest innovations in insurance over the next three years will not be in the technology tools themselves, but in how we design them with customers, agents, employees and other human partners in mind.

The digital revolution today is an age of human empowerment: Rapid advances have created a people-centric technology environment, where the power lies with people to shape technology as they see fit.

Accenture's Technology Vision for Insurance 2017 takes an annual look across the insurance landscape to identify emerging technology trends that hold the greatest potential to disrupt businesses, industries and people.

The era of the intelligent enterprise

The digital revolution today is an age of human empowerment: Rapid advances have created a people-centric technology environment where the power lies with people to shape technology as they see fit.

AI is the new UI—experience above all

Artificial intelligence (AI) is coming of age to become the new user interface of every digital insurer. Simple and smart interactions will deliver value at each connection with insurance customers, employees and partners.

79%

of insurance executives agree that AI will revolutionize the way they gain information from and interact with customers.

77%

of insurance executives believe AI is creating a new era of computing, rapidly moving from mobile-first to AI-first.

Ecosystem power plays—beyond platforms

Platform companies: Completely breaking the rules on how to operate and compete … insurers now need more than just a platform strategy, they need a robust ecosystem approach.

94%

of insurance executives agree that adopting a platform-based business model and engaging in ecosystems with digital partners are critical to their business.

76%

agree competitive advantage will not be determined by their organization alone, but by the strength of the partners and ecosystems they choose.

Workforce marketplace—invent your future

On-demand labor platforms and surging online management solutions are the new talent marketplaces, driving profound economic transformation.

79%

of insurance executives agree organizations are under extreme competitive pressure to extend innovation into their workforce and corporate structure.

82%

agree the digital revolution is driving a new era of corporate economic structure.

Design for humans—inspire new behaviors

Technology design decisions are being made by humans, for humans … technology is adapting to how we behave, in order to learn how to enhance our lives.

82%

of insurers agree that organizations need to understand not only where people are today, but also where they want to be.

35%

plan to use human behavior extensively to guide the development of new customer experiences and relationships in the next three years.

The uncharted—invent new industries

To succeed in today’s ecosystem-driven digital economy, businesses must seize opportunities to establish rules and standards for entirely new industries.

33%

of insurers are planning to use blockchain in the next two years; another 36% have it on their agenda.

73%

agree that their organization is entering new digital industries that have yet to be defined.

Andrew Starrs

Group Technology Lead – Banking


Jim Bramblet

Managing Director – Insurance Lead, North America

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