More than 80 percent of our public service leaders anticipate that the pace of technology change will increase rapidly over the next three years. As these technology advancements dramatically disrupt the workforce, public safety agencies that put people first—equipping employees, partners and citizens with new skills—can fully capitalize on these innovations.
The Accenture Technology Vision 2016 identifies five technology trends, fueled by the people first principle, that are vital to operational success. How will they shape the future of Public Safety?
Powered by artificial intelligence, the next wave of intelligent automation solutions will gather unprecedented amounts of data from disparate systems and by weaving people, systems and data together create solutions that fundamentally change the organization.
These solutions will provide greater support for traditional operational processes like case and intelligence management. The automation of analysis from predictive solutions through to video analytics will removing much of the manual effort, as well as streamlining case processing, whilst continuing to help to support public safety personnel make critical decisions.
Policing relies on the expertise of its officers but intelligent automation will be essential to support public safety decision making in a Digital world of ever expanding complex datasets. In the future intelligent processing has the potential to remove much of the burden of common police processes and analytics could revolutionize information management within public safety agencies.
Public safety agencies need to empower their workforces to respond to continually evolving crime types, such as cybercrime and fraud, and the operational impacts of increasingly complex shifts in societal threats. The “war for talent” will affect every sector and agencies need to consider how their traditional recruitment, rank and incentive structure should adapt to fulfil demand.
New skills to support the changes digital technologies bring will be needed including skills to build and operate digital crowd solving platforms, operating drones, or analyzing digital evidence from citizens to skills to create digital community engagement platforms.
Citizen involvement will continue to be a fundamental component of how public safety agencies tackle crime and police communities as part of a public safety liquid workforce.
IDC predicts that by 2017 more than 50 percent of government cybersecurity professionals will be contractors as the demand for cybersecurity experts will outstrip the available supply.
Ninety-six percent of citizens said they expect to play a role in police services in a recent survey.
Digitalization is opening up many new information channels. Data sources such as social media, drones, body-worn cameras and connected devices mean information is not only increasingly accessible but has the potential to overwhelm public safety agencies, it is critical that public safety agencies understand and tap into this growing digital ecosystem.
We are already witnessing the rise of “smart cities” where sensors and connected devices provide volumes of information. The rise of “living services” where advanced analytics and cognitive learning interaction with connected devices move to automated services predicting a user's needs. Public safety agencies must understand their role within these environments and how best to benefit from them.
Director, Capabilities Development
and International Partnerships at Ministry of Home Affairs
As the growing number of digital channels increases the demand and ability to access and process sensitive data, public safety agencies need to carefully consider how to handle and secure this data to retain citizens trust. Operational activities across a range of public safety services are being affected—from ePassports and biometrics to bodyworn cameras and drones. Public safety agencies need the ability to access and exploit digital data—but must continue to protect it and prove the legitimacy of its use, with commitment to the highest ethical standards.
To gain the trust of citizens and maintain levels of openness and transparency, public safety agencies must consider innovative practices—from the publication of digital crime data, to deploying citizen focused technologies to interact with individuals in real time. Whilst developing and upholding clear and open policies to guide their operations in the Digital world.
62% of surveyed citizens are prepared to share information in return for security.
New digital technologies and evidence-based policing practices demand flexibility. Public Safety leaders must be ready to embrace digital connectivity to manage the challenge of transformation. Technology is the driver but people are the true force of change. To transform your organization, you need a partner, one who brings you new and innovative ideas every day and the broadest range of capabilities. Drawing on a global network of deep industry knowledge and valuable insights we help police forces, intelligence agencies and justice departments harness innovation to tackle even the most complex issues.
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