Insurance customers are no longer as recognizable to traditional insurers as they may have been in the past; their demographics, buying behaviors and expectations have changed markedly. To understand and remain relevant to their ever-evolving customers, insurers must call for a dramatic shift in their C-suite makeup.
The industry requires a renewed commitment to a diversity of ideas, experiences and capabilities. Insurers must actively seek out leaders with different backgrounds and experiences. In this report, Accenture explores the steps towards a much-needed C-suite makeover. These steps will allow insurers to seize the opportunities being created by changing markets, distribution strategies and customer expectations.
