Public employment services leaders want to help secure their country’s economic competitiveness today by closing the skills gap, and ensure preparedness for tomorrow by cultivating lifelong skills that can keep citizens sustainably employed and supporting employers with counselling services that help them fill middle-skills jobs. These are ambitious goals considering trends in US and Europe.
Labour market experts estimate five million US jobs will be unfilled in 2020 due to the skills gap1 and Europe expects a shortfall of 900,000 skilled information and communications technology workers by 2020.2 Additionally, 66 percent of public employment service officials surveyed across 11 countries believe they have only limited insight into future skill needs of companies.3
1J. Benitez; “Closing the skills gap with a talent supply chain;” September 2014;
2DigitalEurope; FACTS AND FIGURES;
3Accenture Public Employment Officials Survey 2013
To address these issues, public employment agencies are investing in labour market interventions, however, agencies have little insight into whether these interventions are working. Analytics can offer the answers.