In Africa, utilities are challenged to meet increasing demand for services in the face of aging infrastructure, capital funding constraints and massive population growth.
The journey to creating a first-class African utility of the future begins with deliberate action. This model highlights the strategic and technological capabilities utilities will need related to the world's energy system transition.
From the implementation of smart infrastructure to delivery of affordable and reliable energy and water supplies, utilities will be as reliant on their people as on new technology to optimise their value chains and operations. New business models are emerging.
To position themselves for future growth and profitability, utilities must gear for and leverage three emerging trends: the digital consumer, the digitally enabled grid and the workforce of the future.