Job Description

About Accenture  

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 699,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop architecture and implementation plans.

As the ServiceNow platform has a broad spectrum of components, you will work with most Service Management areas, methodologies as well as cutting-edge technologies like ITSM, ESM, ITOM, Machine Learning, DevOps and AI.

Key Deliverables

  • Lead for delivering the architectural design
  • Provide expert level support and technical mentoring to implementation team
  • Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints. Recognize and develop opportunities to leverage ServiceNow as a platform.
  • Responsible for managing the delivery of the projects
  • Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
  • Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and demonstrations
  • Responding to Request for Information/Proposal documents
  • Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.



  • More than 10+ years of total experience in the IT industry
  • More than 8+ years of relevant ServiceNow platform experience
  • Background and deep experience with ServiceNow is mandatory.
  • Should have a deep understanding of services offered on ServiceNow platforms and understand how to use them together to build complex solutions
  • Demonstrated leadership and teamwork
  • Experience of managing the delivery of the multiple ServiceNow projects
  • Creative, client focused and mindset to deliver value to our clients
  • Ability to work under pressure and work on multiple campaigns at the same time
  • Experience in Service Management (ITIL, IT4IT)
  • Experience with Project management (Waterfall, Agile)
  • Promote ServiceNow internally to sales and delivery teams to drive growth
  • A minimum completed bachelor’s degree in the areas of Business or IT
  • Team player with strong analytical and structured problem-solving skills
  • Excellent communication skills

Certifications (Good To Have)

  • ServiceNow Certified Implementation Specialist-ITSM
  • ServiceNow Certified System Administrator
  • Micro Certification - Agent Intelligence,
  • Micro Certification - Virtual Agent

Desired Skills and Experience

Excellent Communication Skills, Mentoring, Machine Learning, Leadership, Service Management, Architect, Agile, Architectural Design, Project Management, ITIL, Team Player, Project Delivery, Professional Services, Service Delivery, Business Requirements

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


View All

Learn more about Accenture

Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All