Job Description

A Service Management Consultant will focus primarily on driving the Service Management capability and its value proposition in various client industries. The Service Management Consultant will be responsible for working directly with clients in developing implementation strategies, designing and optimizing Service Management capabilities, which align with clients transformational or modernization journeys.

Role Responsibility

  • Driving the Value Proposition of Service Management whilst having the ability in negotiating and influencing decisions at a strategic and tactical level
  • Assuming responsibility for creating and leading the strategic and/or tactical initiatives for Service Management practices at various organizations
  • Service Management thought leadership and industry recognition with the ability to align it to create / develop solutions to meet organizational needs.
  • Building relationships as a “Trusted Advisor” to different stakeholders
  • Driving portfolio specific services to increase consumption of Service Management across multiple industries through Sales or Pre-Sales cycles
  • Delivering solutions to achieve success with best practices frameworks in organizational modernization or transformation journeys, with focus on people, process, technology and governance
  • Contribution to the body of knowledge as subject matter expert to various internal and external Service Management communities


Skills Required

  • Exceptional Skills in Delivery
  • Driving Service Management Sales and creating Business Development opportunities
  • Provision Leadership direction & facilitating “trusted” Relationship Management
  • Business and technical Knowledge with excellent communication skills both written and verbal


  • A Degree and/or equivalent experience
  • Service Management Certification/s, i.e., ITIL Intermediate or Expert
  • Governance Certification
  • Project Management Certification
  • Excellent communication skills both written and verbal
  • Service Integration and Management
  • Site Reliability Engineering
  • DevOps/Agile Certification
  • Service Management Tool Certification
  • Post Graduate Qualifications would be advantageous


  • 5+ years of experience with Service Management Consultation and Advisory Engagements, being influential at a C-Level and directing strategic conversations
  • 5+ years’ experience of operating across the Service Management Lifecycle for multiple industries
  • 5+ years’ experience working with Service Management Frameworks and exposure to various Service Management tools
  • 5+ years working with third party vendors and suppliers
  • Exposure in implementing and/or designing Operating Models and distinguishing Fit for Purpose capabilities to complement these Operating Models
  • Exposure to enterprise software products for Service Management.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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