Job Description

PURPOSE OF JOB:

To achieve sales targets through the provision of superior service to customers in line with all governing regulations and policies. Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, and tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing. 

MAIN ACTIVITIES / TASKS:

Deliver a superior customer experience, communicating effectively when selling financial products ensuring requirements are clearly conveyed and accurate feedback is          obtained from prospective customers and reference sources
Listen like an expert, clarifying where necessary, when attending to a range of customer enquiries/complaints to ensure that they are clearly understood
Follow up relentlessly and advise customer/line manager of actions initiated when necessary to resolve enquiries/complaints 
Be a tech wizard using technology effectively when dealing with customer accounts so as to accurately and timeously capture the required information onto the                        appropriate systems 
Identify and solve problems when dealing with customer accounts/ information so that appropriate actions are initiated to report discrepancies and prevent financial loss          to the organisation
Ensure you have expert knowledge and understanding of all Financial Services products in order to effectively negotiate with customers when selling the benefits 
Understand Financial Services products and sell in accordance to the FAIS(Financial Advisory and Intermediary Services Act)
Be a team player
Be a champion for the Edcon business



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Qualifications

COMPETENCIES AND EXPERIENCE:

3 months formal or practical training
Outbound skills
Sales and customer services experience within a Financial Services oriented call centre environment.
Customer Interaction Handling
Problem Solving
Excellent communication skills

EDUCATION:

Matric

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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