Job Description

PURPOSE OF JOB:

Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and while maintaining a professional relationship with the client and their customers. 

Talent Segment: Business Process Specialization

MAIN ACTIVITIES / TASKS:

Contact by phone with customers to make payment arrangements/establish payment dates and resolve issues.
Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required.
Meet collection targets and ensure agreed Service Levels are met or exceeded.
Escalate issues in accordance with escalation policy; collect, progress and escalate as required.
Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client.
Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and                    continuous improvement 
Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements.


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Qualifications

COMPETENCES AND EXPERIENCE:

Customer Interaction Handling
Negotiation skills 
Operational Excellence 

EDUCATION:

Matric

CONTRACT TYPE:

FFT
Scheduled as per business needs – any 5 days on and any 2 days off per week
Can be scheduled weekends and public holidays
Can be scheduled till 9pm




All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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