Job Description


Ensure ad hoc/standard operational reports are delivered accurately/on time. Analyze designated performance measures/reports including financial, satisfaction and operational metrics. Perform root cause analysis (for example customer satisfaction surveys) where required. Work with other functional teams to access/ understand data to be analyzed and identify process improvement opportunities. Coordinate across multiple operations/teams to add reporting insight and support reporting needs if needed. 


Deliver timely ad hoc and standard operational reports 
Identify drivers that positively/negatively affect the data 
Manage ad-hoc analysis and reporting requests 
Work with process Subject Matter Experts (SMEs) from each functional team 
Assist in designing insightful report views (excel-based or tool-based or dashboards) 
Provide regular and ad-hoc results interpretation to Accenture management as requested 
Build and maintain customized Analysis Methodology Perform proactive analysis 
Utilize data to identify trends and opportunities for improvement 
Analyze trends, data, notes, root cause analysis etc 
Utilize tools to perform root cause analysis on factors impacting the business
Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture,                  vendors and clients 
Define business and functional requirements to support tools used by customers
Support software release cycles for ongoing maintenance of tools used by customers 
Act as Analysis Methodology SME Act as a SME on statistical tools/techniques.

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Reporting & Analytics
Data Analytics and Interpretation


Must be proficient in Microsoft Excel

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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