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Transaction Processing Associate(DAC)

Job Location: Johannesb

Regional Description: South Africa

Job Number: 00690042

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- Job description

JOB TITLE:

REPORTING TO:

Transaction Processing Associate (DAC)

Transaction Processing Senior Analyst

GRADE:

LOCATION:

12

Johannesburg

PURPOSE OF JOB:

Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

 

 


MAIN ACTIVITIES / TASKS:

  • Update and maintain various systems/tools per standard process documentation which may include:
  • Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)
  • Audit own data entry for accuracy and make required corrections
  • Conduct data verification
  • Respond to various requests for information, as needed. Escalate to supervisor as appropriate
  • File, archive and retrieve documents (paper-based and electronic) using filing standards
  • Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
  • Respond to information requests by searching, summarizing research results and compiling in requested format
  • May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
  • Follow established policies, procedures and methods
  • May serve as technical and functional resource or super users to other team members
  • Participate in process improvement initiatives or special projects as assigned • Meet established goals and objectives
  • Become a subject matter expert for complex processes
  • Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
  • Assist in audit preparation and proceedings for both internal and external auditors
  • Apply knowledge on processes and related systems
  • Become a subject matter expert for complex processes
  • Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
  • Update and maintain various systems/tools per standard process documentation which may include:
  • May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
  • May serve as technical and functional resource or super-user to other team members
  • Perform data entry and research
  • Execute transactions with minimal direction, enter data and retrieve information from group-specific system (all new hires might require some direction initially)
  • Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate
  • File, archive and retrieve documents (paper-based and electronic) using filing standards
  • Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar and punctuation
  • Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors

COMPETENCES AND EXPERIENCE:

  • Customer Interaction Handling
  • Operational Excellence – attention to detail
  • Analytical & Critical Thinking

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