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Collections Support Associate X2 PPT (1 Day and 1 Night)

Job Location: Durban

Regional Description: South Africa

Job Number: 00688405


- Job description

Collections Support Associate

Contact by phone with customers to make payment arrangements/establish payment dates and resolve issues.
Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required.
Meet collection targets and ensure agreed Service Levels are met or exceeded.
Escalate issues in accordance with escalation policy; collect, progress and escalate as required.
Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client.
Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement 
Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements.
Customer Interaction Handling
Negotiation skills 
Operational Excellence 

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