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Collections Support Practitioner

Job Location: Johannesb

Regional Description: South Africa

Job Number: 00653151

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- Job description

 

JOB TITLE:

REPORTING TO:

Collections Support Associate X1 FFT - Night

Team Manager in the Night Shift Collections Department

GRADE:

LOCATION:

12

Johannesburg

PURPOSE OF JOB:

Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and while maintaining a professional relationship with the client and their customers.

 

Talent Segment: Business Process Specialization

 


MAIN ACTIVITIES / TASKS:

·       Contact by phone with customers to make payment arrangements/establish payment dates and resolve issues.

·       Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required.

·       Meet collection targets and ensure agreed Service Levels are met or exceeded.

·       Escalate issues in accordance with escalation policy; collect, progress and escalate as required.

·       Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client.

·       Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement

·       Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements.

COMPETENCES AND EXPERIENCE:

  • Customer Interaction Handling
  • Negotiation skills
  • Operational Excellence

EDUCATION:

  • Matric

 

CONTRACT TYPE:

 

  • FFT
  • Scheduled as per business needs – any 5 days on and any 2 days off per week
  • Can be scheduled weekends and public holidays
  • Can be scheduled till 9pm

 

 

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