Job Location: Johannesb
Regional Description: South Africa
Job Number: 00560094 00560094_en
Organization: Corporate Functions/Geographic Services
Location: South Africa, Johannesburg
Role Description: Geographic Services Senior Manager (Africa)
Level – Senior Manager
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
The GS Senior Manager works with Africa Leadership and Global Geographic Services leadership to Implement the strategic direction and administer services within Africa GU. The GS Senior Manager is accountable for the overall efficiency and cost management of quality of services, leading GS Strategy implementation and ensuring delivery of service level agreements. The GS Senior Manager is a member of the GU Geo Council leadership team and may also have some management/oversight responsibilities for local infrastructure services for the country/GU.
Develop Key Relationships
Develop relationships with the GU MD, CMD, CALs, Geo Council to be seen as strategic business partner
Provide the organizational "home" for the corporate function workforce supporting the GU developing
Drive Performance & Delivery Excellence
Expected to solve a wide range of business issues within the GU
Implement the infrastructure services, set requirements and ensure the quality and cost effectiveness of delivery, including Workplace (facilities and services), Travel, Procurement, local Marketing and Technology Services (LTS); support and ensure agreed upon levels for cost and service management
Use and oversee implementation of best practices of our global organization in accordance with global directions and rules; support delivery excellence initiatives to improve performance and efficiency
Work with the GU MD, CMD, legal and commercial geographic unit lead to ensure appropriate records retention, data privacy and other local/regulatory compliance; implement local governance leadership relating to compliance, contracts and employee relations
Lead Service Delivery to Meet Financial and Operating Targets
Deliver/implement Geographic Services support to all Accenture Businesses across the GU in line with service level agreements; provide guidance, direction and support for GS leadership within the GU and provide direction and report on key cost efficiency areas such as headcount, office space etc.
Implement programs, initiatives to maximize GS efficiencies/ increase LCI contribution and synergies across client groups/countries in supporting the local business
Implement local initiatives to support global environmental positioning and agree on specific operational and financial targets with Global GS to measure progress
May also have some management/oversight responsibilities for the following local infrastructure services for the GU including: Workplace, Local Technology Services (LTS), M&C, Travel, People Mobility, Corporate Citizenship and responsible for ensuring the successful execution of the shared services initiatives locally
Monitor health and safety/asset protection activities and implement local disaster management efforts (flood, earthquake, etc.) and initiatives as required
Sustain Accenture's culture and values and ensure these are visible to our people by leading from the front in such matters
Preferred Skill Requirements:
Professional Skill Requirements:
Able to balance the tricky situation b/w customer service and gate keeper / guardian responsible for policies (e.g., travel, meetings), safety, and security of running business (people, facilities, data/information); Needs to be able to handle these situations with velvet gloves
Continuously challenge and question processes to find a better way of doing things even if it is new – works in an iterative fashion
Good leader across different groups like EAs and Workplace
Ability to present solutions / options in a positive way versus saying no
Establishes strong relationship with GU MD and CMD
Ability to build, sustain and influence relationships at all levels of an organization, and develop networks as appropriate
Excellent business acumen and industry acumen
Sound organizational, multi-tasking, and time-management skills
Strong negotiation, influence, mediation and conflict management skills
Excellent communication (written and oral) and interpersonal skills
Recognizes and manages potential issues and barriers during assignments
Professional, quickly establishes personal credibility and demonstrates expertise
Able to analyze complex problems and propose and deliver insightful and pragmatic solutions
Proven ability to lead work both independently and as a team member
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