Combining robotic process automation (RPA) with artificial intelligence (AI) offers unprecedented opportunities to empower frontline staff to achieve more.
Better quality, more consistent execution, higher levels of personalized service and lower costs are just some of the benefits being achieved today.
What are the best use cases for Automation – including RPA (Robotic Process Automation), RDA (Robotic Desktop Automation), cognitive assistance, attended or unattended automation, chatbots, etc? How might federal organizations incorporate bots, digital coworkers and data-driven insights to deliver even greater value through intelligent automation? What’s the best way to get started?
While there are many use cases for traditional back-office functions, RPA and intelligent automation are equally beneficial in mission-critical areas.
RPA (Robotic Process Automation) is simply a term to describe what action/function these specialized “tools” or “applications” perform. Specifically executing stable, repetitive, structured, rules-based tasks, this software makes it possible to automate business processes, at scale. That frees humans to focus on higher-value activities that require the cognitive thinking, personal empathy and hands-on experience that can only come from people.
Intelligent Automation is the spectrum of capabilities such as RPA, RDA, Cognitive and other AI technologies combined and leveraged as required to ensure sustainable strategic value aligned with deep understanding of processes and challenges. Intelligent automation empowers agencies to automate more complex business rules and decisions that require added judgement. By taking advantage of AI technologies, such as natural language processing and machine answering, intelligent automation brings greater scale and insight to enterprise operations.
As your agency explores the potential of intelligent automation—from bots and digital coworkers to cognitive process automation—consider the benefits of tapping into proven expertise.
Look for a partner that can put depth and breadth of experience to work for your organization: Hundreds of professionals certified to drive automation feasibility studies. Thousands trained in a methodology for assessing and pursuing intelligent automation opportunities. And collaborations across the technology spectrum – from RPA providers like Automation Anywhere, Blue Prizm and UI Path to UiPath, to established cloud platform providers, such as Amazon Web Services (AWS) and Microsoft Azure.
Benefit from vast experience implementing intelligent automation in both commercial enterprises and government agencies across multiple functions, including finance, procurement, supply chain, human resources, IT support, claims processing, call centers and customer service, to name just a few examples.DOWNLOAD WHITEPAPER
Get inspired by other federal organizations advancing in their journey to intelligent automation:
Impressive results with RPA are within reach—and the first step is simple. Contact us to begin exploring specific opportunities for your federal organization.
Start with an in-depth workshop designed to identify the most compelling use cases, quantify time to benefit and kickstart your journey to delivering results.
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