Combining robotic process automation (RPA) with artificial intelligence (AI) offers unprecedented opportunities to empower frontline staff to achieve more.
Better quality, more consistent execution, higher levels of personalized service and lower costs are just some of the benefits being achieved today.
Many federal organizations are actively exploring: What are the best use cases for RPA—including robotic desktop automation and cognitive process automation? How might federal organizations incorporate bots, digital coworkers and data-driven insights to deliver even greater value through RPA and intelligent automation? And, what’s the best way to get started?
While there are many use cases for traditional back-office functions, RPA and intelligent automation are equally beneficial in mission-critical areas.
RPA is software that enables a task to be automated using computer software. By completing repetitive, structured, rules-based tasks, the software makes it possible to automate business processes at scale. That frees people to focus on higher-value activities that require the cognitive thinking, personal empathy and hands-on experience that can only come from people.
Intelligent automation combines robotic process automation technology with other AI technologies and surrounds them with an understanding of processes and challenges. Intelligent automation empowers agencies to automate more complex business rules and decisions that require added judgement. By taking advantage of AI technologies, such as natural language processing and machine answering, intelligent automation brings greater scale and insight to enterprise operations.
As your agency explores the potential of intelligent automation—from bots and digital coworkers to cognitive process automation—consider the benefits of tapping into proven expertise.
Look for a partner that can put depth and breadth of experience to work for your organization: Hundreds of professionals certified to drive automation feasibility studies. Thousands trained in a methodology for assessing and pursuing intelligent automation opportunities. And collaborations across the technology spectrum—from pure-play RPA providers like Automation Anywhere, Blue Prizm and UI Path, to established platform providers, such as Amazon Web Services (AWS) and Pega.
Benefit from vast experience implementing intelligent automation in both commercial enterprises and government agencies across multiple functions, including finance, procurement, supply chain, human resources, IT support, claims processing, call centers and customer service, to name just a few examples.DOWNLOAD WHITEPAPER
Get inspired by other federal organizations advancing in their journey to intelligent automation:
Impressive results with RPA are within reach—and the first step is simple. Contact us to begin exploring specific opportunities for your federal organization.
Start with an in-depth workshop designed to identify the most compelling use cases, quantify time to benefit and kickstart your journey to delivering results.
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