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CLIENT CASE STUDY


SAP Web services at Accenture

An enterprise services approach allows Accenture to easily share its ERP data with other applications

Overview

Accenture’s single instance SAP enterprise resource planning (ERP) is critical to the organization’s drive for high performance. The system holds a wealth of critical business transaction data that supports Accenture’s business functions. Accenture wanted to ensure that it was fully leveraging the value of this data to keep the company operating at peak performance.

To do this, Accenture developed an innovative way to achieve its goal: It adopted an enterprise services approach, using Web services and service-oriented architecture to create self-service applications. These self-service applications today give users transactional data access in real time across a range of business processes.

As a result of this Web services program, Accenture has improved access to its important business data so that it can respond to clients faster, become more digital, and more efficiently service its own employees.

Opportunity

Accenture’s single instance SAP enterprise resource planning (ERP) is critical to the organization’s drive for high performance. The system holds a wealth of critical business transaction data that supports Accenture’s business functions. Accenture wanted to ensure that it was fully leveraging the value of this data to keep the company operating at peak performance. To do this, it had to find a way to easily share the ERP data with other applications, which had traditionally been shared periodically via batch transfer. As Accenture continues to evolve to a real-time digital business, it needed to enable real-time processes to support that transformation.

Solution

Accenture developed an innovative way to achieve its goal: it adopted an enterprise services approach, using Web services and service-oriented architecture to create self-service applications. These self-service applications give users transactional data access in real time across a range of business processes.

The core project team adopted a two-stage implementation plan:

  • The first stage involved prototyping initial use cases where business users worked with the IT team to identify which services from the SAP Enterprise Services repository would be suitable for its needs. The team also built Microsoft.NET-to-SAP service technology to enable Accenture’s employees to access the transactional data held in Accenture’s SAP systems via their familiar Web or Microsoft Office applications.

  • The second stage involved putting a model and processes in place for the adoption of an enterprise services approach in other areas of the business.

To deliver its own enterprise services architecture, Accenture drew on skilled resources in its Global Delivery Network of delivery center locations in India, the Philippines and Spain to design and deliver the architecture in three months.

Results

As a result of its Web services program, Accenture has improved access to its important business data so that it can respond to clients faster, become more digital, and more efficiently service its own employees. In total, the Accenture SAP Web services handle 2.5 million self-service transactions per month with an average response time of 0.7 seconds, work which used to be handled by call center teams. Accenture is focused on efficient ways to expose ERP data, leveraging Web services, to a growing portfolio of employee-friendly applications to enable its next-generation workforce.

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