By implementing a system that standardizes its sales processes on a unified platform, this company has a more competitive sales force that can serve customers cost-effectively.
This leading South American telecommunications company had seen increasing competition across all product lines and customer segments in the past decade. To respond quickly and maintain its firm footing in the industry, the company wanted to develop a new platform that would help streamline customer sales and marketing operations, enable more responsive processes for serving and growing customer accounts and reduce the total cost of associated operations due to licensing, infrastructure and application maintenance.
They turned to Accenture for help with implementing an Oracle Siebel solution that met its immediate and long-term performance goals. As the company’s new sales platform evolves into a mobile sales platform, it will make the sales force even more agile and flexible – and further reduce the time from customer order to product installation. These and further improvements in the sales process will lead to stronger sales results and customer satisfaction, which will help the company remain a leader in the South American telecommunications market.