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CLIENT CASE STUDY


Sap solution manager at accenture

Application management keeps SAP in sync with business

Overview

Organizations that are serious about building competitive advantage and delivering high performance know that their SAP journey does not end when the initial implementation is complete.

Accenture sought an application management solution to address the full spectrum of its SAP software and the many applications related to SAP. A team of Accenture’s technology and applications performance management experts selected Solution Manager from SAP.

The solution streamlines the ability to monitor system components across all landscapes, giving Accenture visibility into system performance and stability at greater speed and reduced cost.

Opportunity

To keep its multi-tiered single instance of SAP in step with the needs of its constantly evolving business and large workforce, Accenture recognized the need for a repeatable process for managing SAP changes promptly, without distracting from the continuous tasks of delivering new business functionality, lowering operations costs year on year and improving application lifecycle management processes and controls.

Solution

After considering a variety of vendor solutions, and drawing on experiences with clients, a team of Accenture’s technology and applications performance management experts selected Solution Manager from SAP. This decision was driven by ease of use, the integration advantages of SAP Solution Manager with Accenture’s single SAP instance and Accenture’s long term systems landscape strategy. The solution was customized slightly to meet Accenture’s specific business process needs.

The new solution was introduced in parallel with the old over a two-month period to allow the team to thoroughly test the new solution without causing major business disruption. Once all of the components were running smoothly, Accenture transitioned fully to the new solution.

Results

The SAP Solution Manager solution streamlines the ability to monitor system components across all landscapes, giving Accenture visibility into system performance and stability at greater speed and reduced cost. Improved integration with Accenture’s single SAP instance, tighter handling of production changes and improved automation capabilities have virtually eliminated code migration errors and allowed changes to be pushed through faster, reducing costs. New functionality allows Accenture to push multiple projects through to production simultaneously, improving efficiency.

Accenture enjoys better stewardship of its information. Automated reporting provides change control evidence to audit groups. Trends in defects are more easily recognized, enabling preemptive measures that reduce system downtime. The ability to document changes within the tool itself is also an advantage, decreasing documentation efforts by 20 percent when making production code or configuration changes, preventing data errors or loss and easing transfer of data between teams. Accenture’s new application management solution delivers powerful new controls over its extensive applications environment, reducing complexity and accelerating the speed and efficiency of new implementations.

"Our large SAP releases include coordinating changes spanning dozens of projects. Our SAP Solution Manager implementation has given us greater control over development and deployment activities. Our release cutovers are faster and more predictable, translating to better service to our business."

STEVE COLLINS
Accenture SAP Program delivery lead

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