The HHS-Connect program is unprecedented in human services. It is allowing the largest city in the United States to dramatically transform how it operates, serves clients and measures performance by breaking down information barriers among its agencies. Its initial achievements are supporting the government of New York City’s vision of reshaping the way health and human services are delivered to New York City residents in need.
Specific benefits of the system include improved agency efficiency and decision making through the use of consistent client records across agencies; improved quality and timeliness in administering services and programs; reduced paperwork and duplication; and enhanced ability of agencies and providers to fulfill their missions.
Through improved access to data, information sharing and interagency collaboration, HHS-Connect delivers more holistic health and human services rather than only solving immediate, ad hoc needs. Ultimately, the true value of HHS-Connect is in helping families achieve self-sufficiency.
The National Information Exchange Model (NIEM) selected HHS-Connect Information Architecture and Development for a 2009 Best of NIEM Award. In its inaugural year, Best of NIEM honors programs that demonstrate best practices and innovative technology solutions within complex legacy environments to effectively achieve results.