Spain's Metro de Madrid SA is one of the largest metropolitan railway systems in the world—ranked third in network length (more than 300 kilometers) and seventh in passenger volume (approximately 700 million per year). Every day, more than 2 million passengers use Metro de Madrid to travel within and around Spain’s capital city.
Accenture helped Metro de Madrid successfully transform its infrastructure maintenance operations. An entirely new maintenance model—supported by new organizational structures, processes and technologies—is minimizing service disruptions, speeding repairs, and helping to ensure better availability in installations. In addition to providing higher standards of transportation services for the company’s 2 million-plus daily passengers, the transformation has helped Metro de Madrid improve efficiencies and productivity and achieve its ambitious goals for system expansion and renewal—all while maintaining maintenance costs.