Active in more than 45 countries, this leading global financial services group offers banking, investments, life insurance and retirement services to a broad customer base.
A European division of the company relied heavily on its temporary workforce to adapt to market developments, but the way it handled this workforce resulted in problems that hurt performance, scalability, efficiency, cost management and regulatory compliance.
Accenture helped the group design and implement a new model for managing its temporary workforce based on the benefits obtainable through business process outsourcing. The result was a multi-year program through which Accenture managed temporary personnel in one of the company’s European divisions.
The program was in use for more than four years at the group, where Accenture managed some 3,000 temporary employees. Within the first year, Accenture met or exceeded all service-performance targets and the model generated significant direct and indirect cost savings.