This leading European insurer sought to replace its shared legacy claims system and increase the automation of its pension processes, including pension claims and pension calculations processing. Accenture helped the insurer implement a new claims management system, using onshore and offshore resources at different phases of the project to meet a challenging schedule. The insurer has seen increased automation of its claims processing, significant cost savings, improved processing speed and improvements in processing efficiency.
Due to changes in the country’s pension legislation, the insurer sought to:
Replace its shared legacy claims system.
Transition to the new system before the cut-off date.
Avoid paying the costs associated with maintaining the once-shared legacy system and all the costs of upgrading to the new system.
Increase the automation of its pension processes, including pension claims and pension calculations processing.