CLIENT CASE STUDY


Leading European insurer: Pension claims management

Learn how Accenture has helped this insurer see significant cost savings and more efficient claims processing.

Overview


This leading European insurer sought to replace its shared legacy claims system and increase the automation of its pension processes, including pension claims and pension calculations processing. Accenture helped the insurer implement a new claims management system, using onshore and offshore resources at different phases of the project to meet a challenging schedule. The insurer has seen increased automation of its claims processing, significant cost savings, improved processing speed and improvements in processing efficiency.

Opportunity
Due to changes in the country’s pension legislation, the insurer sought to:

  • Replace its shared legacy claims system.

  • Transition to the new system before the cut-off date.

  • Avoid paying the costs associated with maintaining the once-shared legacy system and all the costs of upgrading to the new system.

  • Increase the automation of its pension processes, including pension claims and pension calculations processing.

Solution

Accenture helped the insurer by:

  • Completing the analysis started by another vendor.

  • Identifying key areas of improvement in the requirements.

  • Implementing the new pension claims management system.

  • Using a highly iterative “sliced” approach to build high-quality requirements in parallel with development and testing.

  • Using onshore and offshore resources for different phases of the project to meet a challenging schedule.

Results
With the new pension claims management system in place, the insurer has seen:

  • Increased automation of its pension claims processing.

  • Significant cost savings.

  • Improved processing speed through customers processing their own pensions online.

  • More efficient pension processing by the insurer’s personnel.


Topics highlighted

Insurance