As the Syclo solution was a niche mobility technology, the client leveraged Accenture’s knowledgeable team (in Italy and at the Accenture Delivery Centre in Chennai, India) to help establish solution requirements and oversee change management processes.
Working together, the client and Accenture designed, built and tested a Syclo-based platform to enable mobility in workforce management, and simultaneously implemented ClickSchedule to enhance appointment and work scheduling. In addition, the client and Accenture:
Adapted the client’s SAP 6.0 enterprise system to handle document and image downloads through mobile devices.
Integrated a third-party reporting tool (Jasper Reports) to be used in quotations of new customer connections.
Enabled a third-party graphometric signature function on quotation documents to quicken customer acceptance on mobile-generated PDFs.
The client and Accenture launched a successful go-live with zero percent defects in four phases across the client’s quotations, meters, networks and plants operating areas. This was the first mobile workforce management implementation of its kind at a water utility in Italy.