This American bank is one of the world's largest financial institutions. It serves consumers and organizations in more than 35 countries with banking, investing, asset management, and other financial and risk management offerings.
With many Americans struggling to avoid home foreclosure, the bank was flooded with requests for loan modifications. In 2010, the bank modified more than twice as a many mortgages as it modified in 2009. With the increasing cost of processing loan modifications, as well as the introduction of additional government and proprietary modification programs, the bank would need an outsourced solution to provide capacity in a quality environment.