From strategy and design, through implementation and ongoing operations, program management and future improvements, Accenture has been a vital and tightly interwoven service provider to the US-VISIT program. To begin, Accenture coordinated activities and ideas from stakeholders across the federal government, including Customs and Border Protection (CBP), Immigration and Customs Enforcement (ICE), Citizenship and Immigration Services, Coast Guard, Transportation Security Agency (TSA), Department of State (DoS) and Department of Justice (DoJ).
The result was a vision of how these organizations would work together to dramatically improve operations across the travel continuum. This comprehensive, cross-agency strategy—the first of its kind for implementing a layered security approach—became the guidepost for all of Accenture’s tactical planning.
From a technical standpoint, when Accenture first joined the team, identity verification occurred through a patchwork of biographic and biometric systems that had been pieced together over time to meet the program’s growing needs. While the system worked, it was far from being optimized. (For example, peak performance back then was 75,000 transactions per day, as opposed to 250,000 transactions per day currently. Also, searches to get biometric confirmations of visitors coming to the country can be done in just a few seconds.)
Accenture developed a technological roadmap that would modernize the identity-verification approach. As we moved forward with implementation, we turned custom interfaces and a complex architecture into a flexible, highly available, service-oriented architecture (SOA)-based “single front door.” Through this SOA, a range of stakeholders can now access US-VISIT services quickly and easily.
As we introduced the technology improvements, Accenture also has focused on cost savings. For example, historically for US-VISIT, Accenture has delivered software for 8 percent less than funded.