Accenture Mobility Business Integration Services helped a high-tech equipment and services provider implement a new workforce management system. Through improved and automated workflow, the company realized reduced operations costs and gained additional reporting and work tracking capabilities.
The client is a leading provider of high tech equipment and related services and employs approximately 1,000 field technicians in Germany. The organization had enterprise-to-enterprise dispatch responsibility with a proprietary dispatching system in place and a lack of stringent processes. This resulted in limited control and reduced profitability.