The pharmaceutical company collaborated with Accenture to implement a network of six interconnected global service centers housing multiple business support functions: finance, IT, employee services, indirect procurement, and worldwide real estate and facilities.
Together, they designed the operating model to be adopted across all six centers and so far have implemented five of the global business service centers on three continents within a 12 month period.
The global pharmaceutical company sought to simplify its operating model and, within this, create a common core of support functions providing services to all business units.
Building on elements of shared services already implemented, the support functions would now be consolidated into a global Business Services group serving the entire company with much of the business processes being delivered from within a network of captive business service centers.
The new structure would help deliver better and simpler services to the business and create value for the company.