As a result of the warranty solution implementation, the manufacturer’s warranty processes are now aligned with the parent organization’s processes and an integrated ERP system is being harnessed to enhance business competitiveness.
Accenture played an important role in the project in not only working with the client to create a master change program, but also in helping to build internal capabilities that were needed to sustain the change program after the warranty solution went live.
Innovative simulation-based dealer training, developed by Accenture, provided users with engaging experiences that built confidence in the new system. In the first week of use, the new system handled more than 7,000 submitted claims.
In addition, Accenture facilitated valuable collaboration with specialized service providers such as Assima and MicroTek, which further contributed to the success of the program.
Finally, by working alongside the client’s change management team throughout the project, Accenture was able to share important knowledge with the client team that could be leveraged in future SAP releases.
In summary, Accenture’s role in teaming with the agricultural and construction equipment manufacturer to execute the change management program has been critical to the successful warranty solution launch and has helped the manufacturer leverage a distinctive capability that can drive high performance in a highly competitive industry.
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