The protection of the public is also maximized with instant access to accurate information. For example, the DBPR can ensure that someone who is being disciplined for a license infraction in one area isn't able to receive a license in another area without correcting the first problem.
The system also dramatically improves the effectiveness of health and safety inspectors and compliance officers. With the elimination of their cumbersome paper process, the Division of Hotels and Restaurants, for example, can focus on their core mission to make sure hotels and restaurants are safe and clean.
Florida citizens can also go online and file complaints against license holders, check on the legitimacy of professionals before hiring them and view inspection reports for hotels and restaurants.
The Future: Building stronger relationships
The DBPR is undergoing a major business transformation and building stronger relationships with licensees and citizens in the process. It is fulfilling a vision to dramatically raise the bar for customer service by creating and sustaining customer confidence across the state of Florida.
"When you combine brilliant technology, user-friendly interfaces and time-saving options you produce not only real cost savings, but more importantly, satisfied customers," Carr said.