With the support of Accenture, Lufthansa is realigning its passenger service system to speed up its customer service while making system operations more efficient and cost effective. With this realignment, the airline can provide its customers new offerings at a very short notice, improve services even further and check passengers into the Star Alliance network even more smoothly than before. This is the logical next step for a high-performance company best characterized by high customer satisfaction, strict cost controls and a focus on core competence.
In 2010, nearly 91 million passengers took more than a million flights of the Lufthansa Passage Airline Group to Lufthansa destinations across the world. The previous year, the figures were 77 million passengers and 100,000 flights less. Based on these figures, one can easily guess the level of performance to which the computer centers at Deutsche Lufthansa AG must measure up, both today and tomorrow, to ensure that route planning, pricing, reservations and passenger check-in functions smoothly with all of the partners involved.