CLIENT CASE STUDY


Analytics helps improve patient care for Catholic Health Initiatives

Accenture Health analytics provides the critical foundation for organizations to improve care for at-risk populations.

Overview

Catholic Health Initiatives (CHI) is a national nonprofit system founded in 1995 and headquartered in Englewood, Colo. The faith-based system includes more than 2,000 employed physicians; 86 hospitals; two academic medical centers; 40 facilities for long-term care, assisted and residential living; community health-services organizations; home health agencies and two accredited nursing colleges. In fiscal year 2012, CHI provided more than $715 million in charity care and community benefit, including services for the poor, free clinics, education and research. With more than 80,000 employees, CHI ranks as the third-largest faith-based health system in the United States.

Catholic Health Initiatives partnered with Accenture on the strategy and implementation of population health analytics solution. Analytics- powered capabilities offer insights that enable organizational leaders to see risks more clearly, control costs and enhance the quality of care—particularly among at-risk populations such as the elderly, the poor and people with chronic conditions.

Accenture healthcare solutions: Providing insight-driven health

Opportunity

US healthcare continues to move from fee-for-service reimbursement to business models based on clinical outcomes, efficiency, patient satisfaction and quality. The impetus for action has accelerated as major provisions of the Patient Protection and Affordable Care Act, which were passed in 2010, are being implemented.

CHI recognized the importance of developing an enterprise-wide population health strategy, and partnered with Accenture based on the company’s deep experience in analytics and the healthcare industry, and its reputation for delivering workable end-to-end solutions. In previous projects for CHI, Accenture provided a population health strategy, information management and population segmentation models.

Solution

Over nine months, Accenture designed the architecture and infrastructure to support a comprehensive population health initiative, helping Catholic Health Initiatives:

  1. Advance the information management governance for the overall program by expanding information management to integrate components such as data, analytics, reporting and data-integration architecture.

  2. Establish the concept of an Analytics Center of Excellence, which will efficiently serve enterprise and local market needs for leaders across the nonprofit organization.

  3. Coordinate current analytics vendor solutions into an analytics portfolio, which guides the rollout of vendors’ solutions and aligns the use of tools in local markets with system-wide management.

  4. Build out common data areas for the population health initiative in the enterprise data warehouse that incorporate external data across the continuum of care.

“By identifying at-risk population groups, such as the uninsured and Medicare recipients, we can provide precise interventions to improve overall patient care and quality of life.”
EVON HOLLADAY

VP, Enterprise Intelligence, Catholic Health Initiatives

Results

After working with CHI leaders to evolve their enterprise analytics strategy, Accenture enhanced the existing architecture and infrastructure to support a comprehensive population health initiative. This next-generation approach will provide a unified way to monitor costs and the quality of care.

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