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CLIENT CASE STUDY


BP: The journey to high performance BPO with global business services—Video

Brian Puffer describes the BP Global Business Services organization and how Accenture helped BP achieve high performance in BPO.

BP: THE JOURNEY TO HIGH PERFORMANCE BPO WITH GLOBAL BUSINESS SERVICES

“We are using the word ‘partner’ for a reason, this is no longer a supplier relationship

...we need to be thinking as Accenture as our partner in everything we do and not a supplier of BPO services.”


BRIAN BUFFER

Vice President for Global Business
Services, BP  

LEARN ABOUT THE HISTORY OF BP GLOBAL BUSINESS SERVICES

In 1991, BP pioneered outsourcing—with the intent to improve the efficiency and effectiveness of their business processes. And the vision evolved over time...
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