Process automation. Human, meet machine
Combining robotic process automation (RPA) with artificial intelligence (AI) offers new opportunities to empower frontline staff to achieve more.
While there are many use cases for traditional back-office function, RPA and intelligent automation are equally beneficial in mission-critical areas.
RPA (Robotic Process Automation) are tools that execute repetitive, structured, rules-based tasks to automate business processes at scale. These tools free humans to focus on higher-value activities that require cognitive thinking, personal empathy, and hands-on experience that can only come from people.
Intelligent Automation includes the spectrum of capabilities such as RPA, Robotic Desktop Automation, and other AI technologies. Intelligent automation empowers agencies to automate more complex business rules and decisions that require added judgement. By taking advantage of AI technologies, such as natural language processing and machine answering, intelligent automation brings greater scale and insight to enterprise operations.
As your agency explores the potential of intelligent automation—from bots and digital coworkers to cognitive process automation—consider the benefits of tapping into proven expertise.
Look for a partner that can put depth and breadth of experience to work for your organization. We have hundreds of professionals certified to drive automation feasibility studies and thousands trained in a methodology for assessing and pursuing intelligent automation opportunities. We have developed collaborations across the technology spectrum, including RPA providers like Automation Anywhere, Blue Prizm and UiPath, and established cloud platform providers such as Amazon Web Services (AWS) and Microsoft Azure.
Agencies benefit from our vast experience implementing intelligent automation in both commercial enterprises and government agencies across multiple functions, including finance, procurement, supply chain, human resources, IT support, claims processing, call centers, and customer service.
Intelligent automation works for highly process-driven agency operations looking to control costs, offer more convenience, and deliver better service.
Get inspired by other federal organizations advancing in their journey to intelligent automation.
Using RPA, one federal agency cut its candidate application review process almost in half, reducing time-to-hire and lowering costs.
A large federal agency used RPA to slash SAP exception processing time by 67%, automating up to 60 steps across multiple screens and forms.
Working with Accenture, federal organizations can quickly implement automation – and start to realize results like these:
Average reduction in processing time.
Processing cost reduction.
Increase in staff satisfaction by reducing monotonous tasks.