How is your state modernizing child support?

Child support agencies across the nation face challenges in serving the families who rely on their services.

In many cases, how states respond to changing needs is limited not by their desire to improve, but by aging and inflexible technology.

By replacing old tools with more powerful ones, states can set—and achieve—more ambitious visions.

Accenture presents a cloud-native, purpose-built child support solution offering a rich feature set across all child support disciplines. With this modern child support platform, agencies can achieve their goals for better outcomes and higher efficiency.

Common limitations of legacy child support systems

Mainframe-based systems are difficult and costly to maintain

These systems lack automation and other innovative tools to drive productivity and efficiency

Legacy systems are unable to deliver the modern experience workers and families now expect

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Accenture has developed a cloud-native, fit-for-purpose solution that addresses those challenges and provides a strong foundation for the future.

The Accenture Child Support Platform: A solution born for child support

Improve workload management

Enable supervisors to define teams and configure task assignment rules to distribute workloads based on required skill sets and availability.

Streamline document generation

Improve generation and distribution of paper and electronic documents to alleviate caseworker burden without compromising compliance.

Automate “next-action processing”

Minimize manual case work with a system smart enough to know what’s next based on a user action, system action or passage of time.

Enable self-service

Deliver a better experience to employers and customers by giving these users powerful, mobile-enabled tools for self-service.

Enhance security

Implement role-based authentication and authorization to safeguard data privacy and sensitive information.

Unleash analytics

Use dashboards that illustrate office performance and drive informed decision making. Forecast workload trends with analytics and AI.

Strengthen data integrity

Use sophisticated matching techniques on inbound data and robust user tools to compare potential matches and merge duplicates.

Integrate court support

No need to move to a different system when taking cases to court to establish support orders.

Deliver financial insights

View a case’s balance as of today or at any point in history. Visualize financial trend lines over time to understand likely future activity.

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Over the past 30 years, Accenture has designed, developed and implemented 11 holistic child support systems serving more than 30% of the U.S. child support population.

Michigan’s Office of Child Support

Michigan’s Office of Child Support (OCS) plays a crucial role in helping to ensure children receive the financial support they need even when their parents are not together.

The OCS wanted to address a key challenge: that as many as one in five child support cases kept getting "stuck" in pre-obligation, the first step in obtaining an obligation to pay child support.

As a result, too many children were waiting to receive support, and the OCS was at risk of not meeting federal child support guidelines for the percentage of open cases for which obligation is established.

Reflecting Michigan’s strategic goal of using analytics to improve child support services and outcomes for families, the OCS decided to test predictive analytics as a tool for understanding—and reversing—that trend.

A pilot by the Office of Child Support within the Michigan Department of Health and Human Services shows how analytics help shape better outcomes.

Automate child support legacy modernization

For child support agencies, legacy mainframe systems have become an operational liability. Mainframe modernization through code conversion addresses historic challenges and offers a lower risk, lower cost, accelerated path forward.

Convert to Java Enterprise or .NET platform model

Accenture offers fit-for-purpose code conversion solutions that leverage proven methods and automated tooling.

Convert to a platform-as-a-service model

The Accenture Intelligent Cloud Conversion Platform provides the ability to automatically convert legacy systems directly to a platform.

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