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Virtual assistants for real-world outcomes

Accenture Virtual Assistant Platform

Increase availability and capacity

Support your workers and beneficiaries 24/7/365. Free caseworkers to focus on higher-value, people-focused activities.

Drive speed and accuracy

Enable reliable data entry with intuitive interfaces and consistent automated workflows. Eliminate application backlogs and accelerate turnaround.

Enhance customer and caseworker experience

Available via computer, mobile/tablet, phone and SMS text, virtual assistants make it convenient and natural for all users to interact with them.


Real-world use cases

Worker virtual assistant

Performs automated actions and prompts caseworker for information.

Help desk virtual assistant

Provides guidance and oversight to caseworkers navigating complex systems. Answers system how-to questions. Searches for and logs help desk tickets.

Self-service virtual assistant

Guides customers using the self-service portal. Completes information updates. Automatically processes tasks in the case management system.

Call center virtual assistant

Serves customers and integrates with the worker portal to process case updates, such as changes in address.

SMS messaging virtual assistant

Guides customers in inquiring about applications/renewals. Completes information updates. Processes tasks in the case management system.

What we think

Avenues: Caseworker virtual reality experience

Avenues: Virtual reality makes the unknown familiar in human services

Human services future workforce will be agile

The nature of work in the digital future is changing. Artificial Intelligence (AI) will have a significant impact.

Our leaders

Gaurav Diwan

Managing Director – Consulting, Health & Human Services, North America

Valerie Armbrust

Managing Director – Public Service, Technology and Cloud Lead