Intrigue customers with next generation communications
Today’s consumers would rather watch a video about a product than read about it. In fact, it’s been said that humans process video 60,000 times faster than text. So why do some insurance companies send reams of paperwork?
SmartVideo reduces communication and call center costs, while enhancing the customer experience and engagement. This SaaS solution is integrated with the Accenture Life Insurance & Annuity Platform’s (ALIP) policy data to deliver personalized on-demand messages that consumers are more likely to watch and remember.
Welcome videos, education videos and upsell videos can be created, covering the whole customer engagement life cycle.
Showcase policy details such as account coverage, policy features, claims details and value-added services.
Integration accelerators are offered out-of-the-box across legacy platforms, regardless of whether they run on ALIP or through another vendor.
Our SaaS model makes it fast and easy for you to start communicating more effectively with your customers.