Intrigue customers with next generation communications

Improve customer service and brand loyalty

Today’s consumers would rather watch a video about a product than read about it. In fact, it’s been said that humans process video 60,000 times faster than text. So why do some insurance companies send reams of paperwork?

SmartVideo reduces communication and call center costs, while enhancing the customer experience and engagement. This SaaS solution is integrated with the Accenture Life Insurance & Annuity Platform’s (ALIP) policy data to deliver personalized on-demand messages that consumers are more likely to watch and remember.

Life and Annuity Insurance Software

Connect with your customers—through video—and encourage self-service.

Why SmartVideo?

Personalized—each stage of the customer life cycle

Welcome videos, education videos and upsell videos can be created, covering the whole customer engagement life cycle.

Comprehensive policy information

Showcase policy details such as account coverage, policy features, claims details and value-added services.

Out-of-the-box integration accelerators

Integration accelerators are offered out-of-the-box across legacy platforms, regardless of whether they run on ALIP or through another vendor.

Deploy in as little as a few days

Our SaaS model makes it fast and easy for you to start communicating more effectively with your customers.

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One-to-one video communications, on demand

SmartVideo Offering for Life Products from Accenture Life and Annuity Software

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SmartVideo Offering for Annuities from Accenture Life and Annuity Software

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