Human at the heart

The growing demand for virtual care, home health solutions, retail care, self-service and patient transparency makes the human perspective even more vital. The organizations that focus on meaningful experiences on the individual person’s terms will be the ones who lead. This is not easy. It involves finding the right operating model, technology, data and culture to deliver care that’s not only more efficient, but more human.

We combine technology with human ingenuity to help pinpoint consumer needs deeply and make the most of technology-based personalization. Our skilled team brings healthcare marketing, customer service, omnichannel patient access and products together with rich data and AI to reimagine the possibilities.

Together, we create unrivalled customer experiences.

Leading with both experience and data insights, we discover, co-create and scale solutions that help you build consumer loyalty and achieve profitable growth. The methodology we use puts people truly at the center, focused on creating value and outcomes together. Our deep bench of health experts use top customer engagement platforms to ensure that we quickly deliver agile, scalable results for both you and your consumers.

The global pandemic greatly accelerated the adoption of digital healthcare—but will it persist? The Accenture 2020 digital health consumer research showed the rapid rise of digital health had stalled. Now, COVID-19 may serve to resume the growth.

With most in-person care visits on hold, use of virtual care services exploded during the crisis. Nearly overnight, digital healthcare was infused into the clinical workday as patients and providers alike were forced to become fast adopters.

As in-person care resumes, providers, payers and consumers can seize the opportunity to maintain the momentum created by forced adoption and address the pre-crisis issues that have previously inhibited digital health adoption.