Human at the heart

The growing demand for virtual care, home health solutions, retail care, self-service and patient transparency makes the human perspective even more vital. The organizations that focus on meaningful experiences on the individual person’s terms will be the ones who lead. This is not easy. It involves finding the right operating model, technology, data and culture to deliver care that’s not only more efficient, but more human.

We combine technology with human ingenuity to help pinpoint people needs deeply and make the most of technology-based personalization. Our skilled team brings healthcare marketing, customer service, omnichannel patient access and products together with rich data and AI to reimagine the possibilities.

Together, we create unrivaled health experiences.

Fjord Trends 2022 focuses on changes in human behaviors that will affect culture, society and business, and sets out how organizations can stay ahead. The dominant theme is about the need to respond to changes in all relationships—the threads that form the new fabric of life.

The choices we make next might impact our world and its structure in more ways than we can imagine, and it all points to shifts in people’s relationships—with workforce, society, and with those they care about. People are also coming face-to-face with the impact they’re having on the planet, and finally accepting they cannot go on behaving as though people were separate from nature. There are challenging times ahead, but we believe there are also great opportunities to design new systems, and new ways of being.

We see five major trends emerging that have significant implications for the year ahead.

Leading with both experience and data insights, we discover, co-create and scale solutions that help you build loyalty and achieve profitable growth.

The methodology we use puts people truly at the center, focused on creating value and outcomes together.

Our deep bench of health experts use top health experience platforms to ensure that we quickly deliver agile, scalable results which help improve access, experience and outcomes for people.