Consumer Experience Healthcare Solutions

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What we do

The growing demand for virtual care, home health solutions, retail care, self-service and patient transparency makes the human perspective even more vital. The organizations that focus on meaningful experiences on the individual person’s terms will be the ones who lead. This is not easy. It involves finding the right operating model, technology, data and culture to deliver care that’s not only more efficient, but more human.

We combine technology with human ingenuity to help pinpoint consumer needs deeply and make the most of technology-based personalization. Our skilled team brings healthcare marketing, customer service, omnichannel patient access and products together with rich data and AI to reimagine the possibilities.

Together, we create unrivaled consumer experiences.

Health and Life Sciences Experience survey

Has healthcare maintained the gains made during the global pandemic? The 2021 Accenture Health and Life Sciences Experience Survey of nearly 1,800 people in the US reveals how patients’' experience of healthcare is changing. Healthcare showed remarkable strength in the past year--in fact, 26% of those we surveyed said their access to healthcare improved since the pandemic started. Digital adoption ballooned as care providers switched to virtual care. Yet more than a quarter of our respondents did not use any digital technologies to manage their health in the last year.

Growth in digital health adoption had actually staled before COVID-19. With a few important exceptions, this year's data seems to indicate that we're still on the plateau. Rather than engaging in business as usual, healthcare and life sciences companies must combine the power of technology and human ingenuity to improve digital adoption, experiences and trust in this new era.

Fjord Trends 2021

The events of 2020 upended life as we knew it. Now, focus has shifted to helping people solve their challenges on their own terms. In the blogs below, our experts explore how Fjord Trends 2021 can inform this journey for healthcare.

Striving for empathetic and equitable healthcare

How can healthcare organizations blend pragmatism with empathy, and do good for people in an equitable way? We know four ways you can adapt.

Bringing human touch to virtual health experiences

How can you enable high-quality care by adding a human touch to virtual health technology? We explain.

Empowering DIY innovation in healthcare

How can healthcare organizations innovate, engage the workforce and external partners, and deliver value closer to home? We explain.

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How we work

Leading with both experience and data insights, we discover, co-create and scale solutions that help you build consumer loyalty and achieve profitable growth. The methodology we use puts people truly at the center, focused on creating value and outcomes together. Our deep bench of health experts use top customer engagement platforms to ensure that we quickly deliver agile, scalable results for both you and your consumers.