Human at the heart

Reimagine and elevate the consumer experience.

What we do

The growing demand for virtual care, home health solutions, retail care, self-service and patient transparency makes the human perspective even more vital. The organizations that focus on meaningful experiences on the individual person’s terms will be the ones who lead. This is not easy. It involves finding the right operating model, technology, data and culture to deliver care that’s not only more efficient, but more human.

We combine technology with human ingenuity to help pinpoint consumer needs deeply and make the most of technology-based personalization. Our skilled team brings healthcare marketing, customer service, omnichannel patient access and products together with rich data and AI to reimagine the possibilities.

Together, we create unrivaled consumer experiences.

Health and Life Sciences Experience survey

Has healthcare maintained the gains made during the global pandemic? The 2021 Accenture Health and Life Sciences Experience Survey of nearly 1,800 people in the US reveals how patients’' experience of healthcare is changing. Healthcare showed remarkable strength in the past year--in fact, 26% of those we surveyed said their access to healthcare improved since the pandemic started. Digital adoption ballooned as care providers switched to virtual care. Yet more than a quarter of our respondents did not use any digital technologies to manage their health in the last year.

Growth in digital health adoption had actually staled before COVID-19. With a few important exceptions, this year's data seems to indicate that we're still on the plateau. Rather than engaging in business as usual, healthcare and life sciences companies must combine the power of technology and human ingenuity to improve digital adoption, experiences and trust in this new era.

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How we work

Leading with both experience and data insights, we discover, co-create and scale solutions that help you build consumer loyalty and achieve profitable growth. The methodology we use puts people truly at the center, focused on creating value and outcomes together. Our deep bench of health experts use top customer engagement platforms to ensure that we quickly deliver agile, scalable results for both you and your consumers.

Case studies

Accenture helped Renown design an improved customer experience for the 65-plus market, boosting senior engagement.

Equipping Australia with a coronavirus-dedicated mental wellbeing support service.

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What we think

Health consumer experience blogs

Our experts discuss the latest research and trends to help deliver unrivaled consumer experiences in healthcare.

Close the experience gap—don’t fall into it

Health payers aren’t providing the kind of consumer experience they think they are, and if they don’t close the gap they may fall into it.

What does the future patient experience look like?

Accenture's research found that virtual delivery channels could expand treatment to 53 million Americans suffering from behavioral health issues.

How consumer trust can keep healthcare virtual

Greater consumer insight, care and data ownership autonomy means payers and providers must provide care on consumers’ terms.

COVID-19 has made healthcare virtually virtual

Pandemic virtual health experiences have led consumers to want to increase their use of technology to communicate with healthcare providers.

Become a seniors loyalty leader in healthcare

Linda MacCracken explains how to become a seniors loyalty leader in healthcare as eighteen million consumers have deferred care.

Our leaders

Connect with us

Connect with us on LinkedIn

Improving access, experience, and outcomes in healthcare by harnessing the power of technology and human ingenuity.

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