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People expect more transparent, accessible and responsive services from the public sector today. Meeting these expectations can be overwhelming. Any organization can make do with incremental change—at least, for a while. But building for the future demands bold moves and tough decisions.

Organizations need a trusted guide to help them transform how they serve constituents—one that brings new and innovative ideas every day. State and local government agencies, nonprofits and higher education institutions can rely on Accenture Public Service Management Consulting to help them tackle their most pressing challenges by combining deep industry knowledge, meaningful insights and broad capabilities.


Issues That Matter

We work with public service organizations to help them solve top-of-mind challenges and seize exciting opportunities for change.



Everything we do is built on the same foundation. We approach our clients’ challenges as if they are our own. Organizations can expect us to do things with and for them—not to them.

Accenture Public Service Management Consulting is different because we know all aspects of this industry well. Our public sector experience runs the gamut—across all missions and functional areas. We are also uniquely positioned to bring relevant commercial leading practices to the sector, tailoring them for its unique needs. In addition, we combine:

  • Business and technology. Our solutions draw on Accenture’s strengths in business, technology and operations strategy.

  • Ideas and outcomes. We take a hands-on approach from concept development straight through to implementation so our clients realize outcomes.

  • Innovation. We are passionate about harnessing innovation to tackle even the most complex issues, exploring how bold ideas, rich data insight and emerging technologies combine for breakthrough solutions.

  • Trusted advisor approach. We have “been there and done that,” which offers clients proven perspectives and peace of mind.

  • Knowledge sharing. Our teams are backed by the resources, capabilities and perspectives of a global professional services company.


Public service organizations are at a tipping point. They must meet new demands in a rapidly changing environment. Will they get by making small changes? Or will they make bold moves to build the future of government? One thing is certain, real change demands real transformation.

We are proud to help public service organizations reinvent how they serve citizens and stakeholders. Whether its delivering next-level customer service, building tomorrow’s workforce, streamlining processes or optimizing the supply chain, driving business outcomes, and restructuring the organization, we can help. With combine deep industry knowledge with bold ideas to deliver outcomes that matter. Let’s build the future together—today.


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Deborah Snyder

Deborah Snyder
Managing Director, Accenture Management Consulting

Deborah Snyder leads Accenture's public service management consulting practice in North America. She specializes in helping make good public sector organizations better and turning around struggling ones.

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