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U.S. Department of State (DOS) Integrated Logistics Management System (ILMS)

DOS has awarded eight task orders to Accenture Federal Services to enhance the system that provides materials and services to its workforce.


The U.S. Department of State (DOS) has awarded eight task orders to Accenture Federal Services to enhance the Integrated Logistics Management System (ILMS) that provides materials and services to its global workforce.

Accenture will enhance ILMS capabilities for diplomatic mail services, system support to DOS procurement inventory and warehouse management and overall asset management. The work will increase supply chain efficiencies for the department and provide greater visibility into the delivery of goods and services to Americans worldwide.

The ILMS program recently was recognized as an industry best practice. The American Council for Technology and Industry Advisory Council (ACT-IAC) honored the State Department and ILMS with an Award, a program that recognizes exceptional programs and projects using information technology in an innovative way to improve services to citizens, enhance government operations and provide a more open and transparent government. ILMS was a Finalist in the Excellence in Enterprise Efficiencies award category in 2012 and was selected as the overall winner at the awards ceremony.

The State Department also awarded Accenture procurement work from the Bureau of Narcotics and Law Enforcement Affairs that includes providing procurement system support for all system users domestically and overseas. The contract supports the State Department’s goal of increasing efficiencies in the purchase and delivery of goods and services.


To execute the ILMS program, Accenture is providing operations and maintenance support and round-the-clock customer support to more than 20,000 system users at 260 embassies and consulates around the world. ILMS supply chain management support includes fleet management, global inventory optimization analysis and warehouse management support.

“Accenture is leveraging its global expertise in commercial and government supply chain best practices to help the State Department serve employees and citizens around the world,” said Amy Tener, Accenture senior executive who leads the work at the department. “Working closely with State for the past 12 years, we have successfully implemented an integrated supply chain system supporting best practices across the globe. Together, our work has resulted in improved customer service and increased supply chain efficiency.”

Accenture’s federal business serves every cabinet-level department and 20 of the largest federal organizations. The U.S. federal portfolio spans across clients in civilian, defense, intelligence and public safety agencies.

About the Contract

Contract Number: BPA SAQMMA09A0173 [Under GSA Schedule IT-70]

Period of Performance: 4/1/2009 - 3/31/2014

Who is Eligible: U.S. Department of State

Vehicle Type: Blanket Purchase Agreement (BPA)

Award Type: Single Award

Contracting Agency: U.S. Department of State

Accenture Role: Prime

Subcontractor: Accenture and Tsymmetry are participants in the DOS Mentor-Protegee Program.

Government User Fee: GSA fee paid by client at time of award.

Task Order Types: Time & Materials Incentive Fee, Fixed Price Incentive Fee

Contact Us

Program Manager:

Amy Tener

+1 571-414-3350

Contract Manager:

Laura Thompson

+1 571-414-3711